Bryanna Corado Toledo
Summary
Results-driven Banker with expertise in opening customer accounts and delivering tailored financial solutions. Contributed to branch goals through strong organizational skills and attention to detail, ensuring audit readiness. Enhanced team productivity by coaching fellow tellers and fostering customer relationships. Ready to leverage extensive banking and customer service experience to drive success in a new role.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Relationship Banker
Citizens Bank
South Boston
04.2023 - Current
- Cultivated client relationships to identify and address financial needs.
- Delivered tailored banking solutions and product recommendations to enhance client satisfaction
- Assisted clients with account openings, transactions, and inquiries.
- Processed maintenance, operations and correspondence for new and existing accounts.
Bank Teller
Citizens Bank
01.2022 - 03.2023
- Acted as the face of Citizens by maintaining professionalism, support, an initiative in every interaction.
- Completing customer transactions including withdrawals, personal deposits and business deposits in a timely and efficient way.
- Developed relationships with customers by anticipating their financial needs.
- I assisted in introducing customers to new, more efficient ways of banking.
- Maintained compliance with bank policies and procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Associate Banker
Chase Bank
05.2021 - 01.2022
- Cultivated strong customer relationships while delivering exceptional service.
- Scheduled branch appointments based on branch foot traffic to optimize service delivery.
- Managed daily cash handling and balanced cash drawers effectively.
- Supported branch operations by completing administrative tasks as needed.
- Executed cross-selling strategies tailored to customer needs and transaction patterns.
Front Line Associate
Panda Express
Cambridge
06.2020 - 04.2021
- Guided customers in selecting menu items, enhancing their dining experience with tailored recommendations.
- Trained new associates on operational procedures and customer service skills, fostering a knowledgeable and customer-focused team.
- Operated cash register and processed customer transactions efficiently.
- Prepared food items according to Panda Express standards and protocols.
- Ensured cleanliness of dining area and kitchen, contributing to a welcoming and hygienic environment.
Education
Business Management And Retail Banking - Finance
Roxbury Community College
01.2021 - 01.2022
high school diploma -
Chelsea high school
chelsea, MaSkills
- Product and service sales
- Bilingual, English and Spanish
- Exceptional customer service
- Cash handling
- Cross-selling products
- Team leadership
Accomplishments
- Accomplished to become in Top ten teller in the North England region for Citizens Bank consecutively for three quarters.
- Top Teller in Credit card sales first quarter of being a Teller.
- Accomplished building trust and relationships with frequent customers.
- Assisted in meeting the branch goals for the quarter.
- Praised for the work and coaching for fellow tellers.
- Keeping the branch operationally sound.
Timeline
Relationship Banker
Citizens Bank
04.2023 - Current
Bank Teller
Citizens Bank
01.2022 - 03.2023
Associate Banker
Chase Bank
05.2021 - 01.2022
Business Management And Retail Banking - Finance
Roxbury Community College
01.2021 - 01.2022
Front Line Associate
Panda Express
06.2020 - 04.2021
high school diploma -
Chelsea high school