Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faria Masura

Brooklyn,NY

Summary

Experienced banking professional with a strong sales track record and proficiency in operations management. Skilled in selling diverse financial products such as CDs, personal accounts, loans, and credit cards. Expertise in cash vault management, ATM operations, and check verification, ensuring accuracy and efficiency. Recognized for top performance awards and accolades from executives and managers. Adept at maximizing customer satisfaction and bank profitability through effective communication and exceptional service delivery.

Overview

3
3
years of professional experience

Work History

Relationship Banker

Santander Bank Us
Brooklyn, NY
05.2023 - Current
  • Consistently ranked as a top performer, receiving awards for Q4 achievements and exceeding sales targets.
  • Received recognition from top executives and operational managers for outstanding performance and contributions to the bank's success.
  • Successfully sold a wide range of financial products, including CDs, personal accounts, personal loans, and credit cards, to meet clients' financial needs.
  • Expertise in cash vault management, ensuring accurate settlement, verification of checks, and proficient in overriding transactions when required.
  • Managed ATM operations, including settlement, loading, unloading, and compliance with regulatory standards.
  • Oversaw daily operations, including opening and closing procedures, ensuring smooth functioning of the branch and exceptional service delivery.
  • Generated referrals for fellow bankers through exemplary customer service and in-depth understanding of client requirements.
  • Provided guidance and support to junior staff members, facilitating their growth and development within the organization.

Teller Banking Representative

Santander Bank Us
Brooklyn, NY
05.2021 - 05.2023
  • Processed customer transactions, including deposits, withdrawals, check cashing, and loan payments.
  • Provided exceptional customer service by greeting clients warmly, addressing inquiries, and resolving issues promptly and effectively.
  • Managed cash vault operations, including balancing cash drawers, preparing cash shipments for ATM replenishment, and reconciling daily transactions.
  • Ensured compliance with banking regulations and internal policies, following established procedures for verifying customer identities and completing required documentation.
  • Received multiple Top Performer Awards for consistently exceeding performance metrics and providing outstanding customer service.
  • Recognized with shout-outs from supervisors and colleagues for exceptional sales achievements and contributions to team success.

Education

Bachelor of Science - Finance

Brooklyn College of The City University of New York
Brooklyn, NY
05-2023

Skills

  • Cash Handling And Management
  • Banking Product Sales
  • Customer Financing
  • Developing Customer Relationships
  • Financial Product Expertise
  • Cash Vault Audit
  • Regulatory Compliance
  • Opening And Closing Procedures
  • Customer Service-Oriented
  • Customer Satisfaction
  • Sales Growth
  • Money Auditing
  • Team Collaboration
  • Operations Management
  • Strategic Planning

Timeline

Relationship Banker

Santander Bank Us
05.2023 - Current

Teller Banking Representative

Santander Bank Us
05.2021 - 05.2023

Bachelor of Science - Finance

Brooklyn College of The City University of New York

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Faria Masura