Sandra Nova Garavito
Sterling Heights,MI
Summary
Motivated professional enthusiastic about cultivating strong customer and community relationships with more than 7 years of experience in the field. Sales expert familiar with bank regulations and best practices. I stand out as an organizational manager with a prospective and multidisciplinary vision of the administrative process. I have the execution skills to respond to organizational, commercial service, and social needs, through the design and implementation of competitive and effective strategies for uncertain and changing environments.
Overview
10
10
years of professional experience
Work History
RELATIONSHIP BANKER
Bank of America
Rochester , MI
10.2022 - 02.2025
- Maintained and built strong client relationships through quality, personalized interactions.
- Maintained customer data confidentiality while inputting information into system.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
- Complied with security procedures and protocols when opening and closing bank vault.
- Maintained an in-depth knowledge of banking products, services, and regulatory requirements.
- Prepared loan documents for review and approval by bank management.
- Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
- Provided financial advice to clients based on their needs and goals.
- Examined checks for endorsements to verify legality of documents.
- Suggested tactics to improve banking functions and products.
- Reviewed loan applications for accuracy and completeness before submitting them for processing.
- Collaborated with internal teams, including mortgage, investment, and commercial banking, to provide holistic financial solutions.
- Executed wire transfers of funds in compliance with banking best practices.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Informed customers of procedures for depositing checks and applying for ATM cards.
- Opened and serviced accounts within authorized limits.
- Built long-term relationships with customers by providing personalized service and support.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Prepared bank deposits, general ledger postings and statements.
- Identified financial needs of customers and presented appropriate product and service options.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Balanced cash drawers on a daily basis.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Prepared official checks for customer and internal bank needs.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Opened new checking, savings and lines of credit for customer accounts.
- Verified amounts and integrity of every check or funds transfer.
- Assisted customers in opening new accounts and completing required paperwork.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Medical Visitor / Representative
Delfos Colombia SAS
, Colombia
10.2017 - 12.2018
- Cultivated long-term relationships with physicians and pharma-reps
- Met monthly sales goals via interactions with new and existing referral sources
- Identified opportunities for cross-selling additional products or services.
- Developed medical programs that promoted community health and research.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Identified needs of customers promptly and efficiently.
Customer Service Representative
The Coca-Cola Company - Colombia
, Colombia
06.2015 - 11.2017
- Created Market strategies for the products
- Maintained good rapport with the customers
- Identified and established business relationships with new clients
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Provided after-sales support, addressing any customer concerns or issues.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Telefónica Movistar - Colombia
, Colombia
11.2015 - 07.2017
- Generated sales leads for personal and corporative customers
- Built sustainable relationships and trust with customer accounts through open and interactive communication
- Kept records of customer interactions, process customer accounts, and file documents
Bank Teller/Customer Service Representative
Western Bank (Banco de Occidente) – Colombia
Villavicencio , Colombia
11.2014 - 03.2015
- Solved customer complaints, Provide accurate, valid, and complete information
- Provided account services to customers including receiving deposits and loan payments, cashing checks, issuing savings withdrawals
- Welcomed customers and offered pleasant service during entire transaction.
- Liaised between bank branches regarding best practices and operations.
- Explained bank services, financial products and applicable fees to customers.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Identified transaction errors when debits and credits did not balance.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Maintained confidentiality of bank records, transactions and customer information.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Built and maintained client relationships through quality, personalized interactions.
- Provided assistance to other tellers during peak business hours as needed.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Reconciled cash and checks against computer records at end of shift.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Trained employees on cash drawer operation.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Education
BACHELOR'S DEGREE - BUSINESS ADMINISTRATION
UNIVERSITY OF THE CARIBBEAN CECAR
COLOMBIA01.2018
CERTIFICATION - HUMAN TALENT MANAGEMENT
UNIVERSITY OF THE CARIBBEAN CECAR
COLOMBIA01.2018
ACADEMIC BACHELOR -
MIGUEL ANGEL MARTIN HIGH SCHOOL
COLOMBIA01.2009
Skills
- Cash Drawer Balancing
- Client Relationship Management
- Staff Training and Development
- Exceptional Customer Service
- Cash Handling Skills
- Complex Problem-Solving
- Recordkeeping and Documentation
- Analytical And Critical Thinking
- Account closings
- Relationship building and management
- Cross-selling products
- Customer Service-oriented
- Teller background
- Financial advising
- Teller support
- Loans
- Cash flow management
- Cash handling
- Loss prevention
- Banking
Hobbies and Interests
- Hiking
- Traveling
- Dancing
- Pet lover
- Reading
Languages
- Spanish, Native
- English, Proficient
Professionalawards
Best sales representative, 2017, Movistar
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
RELATIONSHIP BANKER
Bank of America
10.2022 - 02.2025
Medical Visitor / Representative
Delfos Colombia SAS
10.2017 - 12.2018
Telefónica Movistar - Colombia
11.2015 - 07.2017
Customer Service Representative
The Coca-Cola Company - Colombia
06.2015 - 11.2017
Bank Teller/Customer Service Representative
Western Bank (Banco de Occidente) – Colombia
11.2014 - 03.2015
BACHELOR'S DEGREE - BUSINESS ADMINISTRATION
UNIVERSITY OF THE CARIBBEAN CECAR
CERTIFICATION - HUMAN TALENT MANAGEMENT
UNIVERSITY OF THE CARIBBEAN CECAR
ACADEMIC BACHELOR -
MIGUEL ANGEL MARTIN HIGH SCHOOL