Bryanna Johnson
North Little Rock,AR
Summary
Dynamic Customer Service Agent with United Airlines, adept at enhancing passenger experiences through effective conflict resolution and attention to detail. Proven ability to manage ticketing and boarding operations while ensuring compliance with safety regulations. Recognized for maintaining high customer satisfaction in fast-paced environments, contributing to seamless flight operations.
Overview
1
1
year of professional experience
Work History
Customer Service Agent
United Airlines
Little Rock
05.2025 - Current
- Provide exceptional customer service to passengers by assisting with check-in, ticketing, and boarding procedures.
- Verify travel documents, issue boarding passes, and ensure compliance with airline policies and security regulations.
- Assist customers with flight changes, delays, cancellations, baggage concerns, and general travel inquiries.
- Resolve customer concerns professionally while maintaining a positive and courteous attitude in a fast-paced environment.
- Make gate announcements and communicate important flight information to passengers.
- Coordinate with flight crews, baggage services, and airport personnel to ensure smooth flight operations.
- Assist passengers requiring special accommodations, including unaccompanied minors, elderly travelers, and individuals with disabilities.
- Monitor boarding to ensure flights depart safely and on schedule.
- Follow all United Airlines safety, security, and customer service standards.
- Maintain accurate records and utilize airline computer systems to manage reservations, ticketing, and passenger information.
Education
High School Diploma -
Maumelle High School
100 Victory Lane Maumelle, AR 7211305.2024
Skills
- Customer Service
- Passenger Check-In & Boarding
- Ticketing & Reservations
- Gate Operations
- Baggage Assistance
- Conflict Resolution
- Communication
- Problem Solving
- Time Management
- Multitasking
- Teamwork
- Attention to Details
- Data Entry
- Airport Safety & Security Compliance
Timeline
Customer Service Agent
United Airlines
05.2025 - Current
High School Diploma -
Maumelle High School