Bryanna Kelley
Denver,CO
Summary
Successful at organizing work, setting schedules and handling all administrative oversight. Well-versed in all aspects of ramp management and diligent about continuous improvement of team operations. Desiring a long-term position with a strong team. Dynamic and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent listening and comprehension skills. Trained in multiple aircraft models and loading procedures. History of effectively completing work on range of commercial aircraft while working within strict timelines. Meticulous and organized leader adept at minimizing errors. Works efficiently to transport cargo, service aircraft and review exteriors for issues. Disciplined and reliable professional focused on team and plane safety. Team leadership willing to help out everyone. Fast pace learner and willing to learn and try new things daily. Good under pressure and the ability too manage my crews and move them around.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ramp Supervisor
Southwest Airlines
Denver, CO
05.2022 - Current
- Directed and supervised ramp agents to ensure compliance with safety standards, policies and procedures.
- Monitored daily activity of the ramp staff to ensure efficient operations and completion of tasks.
- Coordinated with other departments to resolve operational issues related to aircraft services or customer requests.
- Conducted regular safety inspections of equipment used by ground crew such as tugs and belt loaders.
- Oversaw ramp agents by assessing performance, determining schedules and training on proper procedures.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Maximized space in aircraft compartments and staging areas with proper organization and attention to cargo types.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
Ramp Lead
World Wide Flight Services(WFS)
Denver, CO
12.2021 - 05.2022
- Know the inside & out of Multiple Contract companies
- Including Lufthansa, Airfrance, Aeromexico, Volaris, Air Canada, Jetblue, Westjet & DHL
- Worked on several aircraft including; Airbus 320-321, A220, CR-J, Boeing 737, 747, 777, 787's
- Worked every single contract we had, and lead and was in charge of Jetblues and Aircandas operations daily
- How to load cans of bags, Military equipment, Even rare expensive cars.
- Enforced safety procedures while directing ground personnel in the safe operation of equipment.
- Inspected cargo for proper tagging, labeling, weight distribution and hazardous materials.
- Prepared documents related to flight operations such as load sheets, gate passes, manifests.
- Needed to be fast and quick
- Complete turns typically within 45 minutes - 1 hour for all Airbus's
- All AirCanda CR-J flights would be 30 minute turn and of course Lufthansa and Aeromexico giving the most grace period typically included 2 hour turn times
- K-loader certified
- Fork Lift certified
- Performed daily aircraft servicing duties such as fueling, de-icing, and lavatory services.
Ramp Supervisor
Menzies Aviation(Frontier)
Denver, CO
06.2020 - 12.2021
- Started off as an agent, worked my way up to a lead in 4 months, and supervisor in about a year
- Was "stepping up" as supervisor before thou
- Worked on all Airbus's such as A319-321
- Monitored daily activity of the ramp staff to ensure efficient operations and completion of tasks.
- Oversaw ramp agents by assessing performance, determining schedules and training on proper procedures.
- Updated shift paperwork, assisted with payroll and produced reports.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Protected customers' baggage from loss, theft and damage.
- Trained new team members to apply industry best practices and airfield safety protocols.
- Lead and operated a whole zone including 5 gates totally
- Worked with minimal people such as 4-6 a zone
- And knew how to place my people to get the job and operation completed
- Tuned planes completely 180
- To be on the line
- Worked anywhere from 6-12 planes a day daily
- Constant communication with pilots, operations, management and my team working as a whole
- Push back certified
- Super Tug certified
- Was working on Jet bridge certified
- Trainer for new classes as well.
- Directed and supervised ramp agents to ensure compliance with safety standards, policies and procedures.
CNA/Qmap Lead
Peakview Assited Living
Centennial
02.2019 - 06.2020
- Took care of the elderly including multiple different ranges of ages, care levels, and diseases such as Dementia, Parkinson's, and much more
- Did daily care such as Showering, dressing, toileting, feeding and every daily ADL's we do for ourselves
- I'm charge of my team at each shift making sure everyone was taken care of and medication were properly distributed to such residents
- Was certified to distribute medication myself.
Education
Highschool Diploma, CNA, Qmap -
Rangeview Highschool/ Pickens Techically College
Aurora, CO05.2017
Skills
- Schedule Coordination
- Ramp Checklist Completion
- Safety Procedures
- Baggage Management
- Flexible Schedule
- Ramp Generator Operation
- Baggage Oversight
- Inclement Weather Tolerance
- Team Leadership
- Crew Assistance
- Problem-Solving
- Customer Service
- Loading and Unloading
- Willing to learn new things
- Fast Worker
- Good Under Pressure
- Schedule Management
Certification
- Qmap Certification
- CPR/FIRST AID
- Push back certification
- Super tug certification
- K-Loader certification
- Fork Lift certification
Languages
English
Professional
Spanish
Limited
German
Elementary
Affiliations
- Love the outdoors (Snowboarding Skateboarding)
- Love the gym
- Martial arts
- Volunteering at the Denver Women's Shelter
Accomplishments
Received best turn compliance in my zone for 1 month straight at Frontier
Leadership of the month- Frontier
Fastest too promote to a lead under 2 weeks at, WFS
Timeline
Ramp Supervisor
Southwest Airlines
05.2022 - Current
Ramp Lead
World Wide Flight Services(WFS)
12.2021 - 05.2022
Ramp Supervisor
Menzies Aviation(Frontier)
06.2020 - 12.2021
CNA/Qmap Lead
Peakview Assited Living
02.2019 - 06.2020
Highschool Diploma, CNA, Qmap -
Rangeview Highschool/ Pickens Techically College
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