Lauititi Togafau
Waipahu,HI
Summary
Skilled at work organization, schedule management and administration of team operations. Experienced in all ramp activities and specializing in making continuous improvements to increase team effectiveness and streamline activities. Ramp Supervisor manages needs of diverse aircraft under tight deadlines. Detail-oriented and systematic professional with history of minimal errors and maximum speed in moving cargo, servicing facilities and reviewing aircraft exteriors. Hardworking, dependable and dedicated to safety. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Ramp Supervisor
Southwest Airlines
02.2022 - Current
- Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
- Streamlined operations for increased efficiency by optimizing employee schedules and delegating tasks effectively.
- Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
- Enhanced customer satisfaction by addressing passenger concerns promptly and in a professional manner.
- Ensured compliance with all regulatory requirements for airport operations by staying current on industry standards and guidelines.
Customer Service Supervisor
Southwest Airlines, SWA
02.2020 - 02.2022
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Ramp Agent
Southwest Airlines, SWA
08.2019 - 02.2020
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
Laborer
IATSE Local 665
05.2018 - 08.2019
- Improved worksite efficiency by maintaining clean and organized work areas.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
High School Volleyball Coach
Leilehua High School
05.2023 - Current
- Improved team performance by developing and implementing strategic game plans and practice sessions.
- Enhanced athletes'' skills through targeted drills, strength training, and individualized coaching.
- Developed players'' teamwork abilities by organizing team-building activities and fostering a positive team culture.
- Increased college recruitment opportunities for athletes by maintaining relationships with collegiate coaches and promoting player successes.
- Streamlined communication between players, parents, and staff through the use of online platforms and regular meetings.
- Maintained high academic standards for student-athletes by providing resources for academic support and monitoring progress reports.
- Ensured athlete safety during practices and competitions by following proper protocols and guidelines.
- Expanded community outreach with youth volleyball clinics, increasing youth participation in the sport.
Ramp Agent
Hawaiian Airlines
03.2017 - 05.2018
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Safely operated various types of equipment such as conveyor belts, belt loaders and tugs.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
Retail Assistant Manager
Sprint
07.2014 - 03.2017
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Developed strong relationships with vendors, negotiating favorable terms for product procurement.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
Education
High School Diploma -
Nanakuli High School
Waianae, HI06.1990
Skills
- Aircraft Checks
- Ramp Service
- Work Coordination
- Schedule Management
- Schedule Coordination
- Load Planning Support
- Task Delegation
- Problem Solving
- Flight Scheduling
- Customer Service
- Team Leadership
- Ground Operations
- Operational Efficiency
- Interpersonal Skills
- Performance Evaluation
- Staff Training
- Computer Literacy
- Quality Control
Timeline
High School Volleyball Coach
Leilehua High School
05.2023 - Current
Ramp Supervisor
Southwest Airlines
02.2022 - Current
Customer Service Supervisor
Southwest Airlines, SWA
02.2020 - 02.2022
Ramp Agent
Southwest Airlines, SWA
08.2019 - 02.2020
Laborer
IATSE Local 665
05.2018 - 08.2019
Ramp Agent
Hawaiian Airlines
03.2017 - 05.2018
Retail Assistant Manager
Sprint
07.2014 - 03.2017
High School Diploma -
Nanakuli High School
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