Bryanna Lafontaine
Tulare,CA
Summary
Dynamic sales professional with a proven track record at Woodside Homes, excelling in customer relationship building and sales consultation. Leveraged strong interpersonal communication skills to enhance client satisfaction and drive territory growth. Recognized for optimizing processes and delivering impactful product presentations, resulting in increased engagement and loyalty.
Overview
6
6
years of professional experience
Work History
Sales Representative
Woodside Homes
06.2021 - Current
- Developed and maintained strong client relationships to drive sales growth.
- Conducted market research to identify new business opportunities and customer needs.
- Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
- Delivered product presentations and demonstrations, enhancing customer engagement and satisfaction.
- Provided training and mentorship to new team members, fostering a collaborative environment.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Emergency Dispatcher
Tulare County Consolidated Ambulance Dispatch
05.2020 - 06.2021
- Coordinated emergency response efforts for multiple incidents, ensuring rapid deployment of resources.
- Utilized CAD software to track and manage incoming calls and service requests efficiently.
- Monitored radio communications, providing real-time updates to field personnel during emergencies.
- Trained new dispatch staff on protocols and system operations, enhancing team performance.
- Optimized productivity to improve on-time emergency response and life support.
Education
No Degree - Sports Medicine
College of Sequoias
Visalia, CASkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Customer needs assessment
- Sales consultation
- Cold calling
- Product promotions
- Territory growth
Elite Team with Woodside Homes (2 years in a row)
I have been fortunate to qualify for the Elite team 2 years in a row. The Elite team qualifies with surveys that are turned in by homeowners. These surveys get sent over during the building process of their home. The
buyers fill out the surveys and let us know how we do along the construction process of their new home.
Timeline
Sales Representative
Woodside Homes
06.2021 - Current
Emergency Dispatcher
Tulare County Consolidated Ambulance Dispatch
05.2020 - 06.2021
No Degree - Sports Medicine
College of Sequoias