Bryanna Mendoza
Mission Hills,CA
Summary
Operations and investigations professional bringing hands-on strength in evidence review, records control, discrepancy analysis, and professional communication. Combines team leadership with paralegal coursework to support legal departments and law firms that need organized case work, clear documentation, and reliable client service.
Overview
1
1
Language
3
3
years of professional experience
Work History
Asset Protection Manager
MACY'S
03.2026 - Current
- Lead and oversee internal investigations involving employee conduct, theft, policy violations, inventory discrepancies, and other matters requiring detailed fact-finding and documentation.
- Manage, train, and develop Asset Protection Detectives, ensuring consistent adherence to investigative procedures, documentation standards, and company policies.
- Developed case strategies for repeat offenders, coordinating with local law enforcement and district attorney offices to improve case resolution.
- Analyze reports, audit results, transaction records, and documentation to identify discrepancies and patterns, generating actionable investigative leads.
- Created and implemented investigative and risk-reduction strategies based on documented findings and data analysis, mitigating future incidents.
- Develop investigative case files by gathering, organizing, reviewing, and documenting relevant information and supporting evidence.
- Prepared investigative reports, communicating findings, conclusions, and recommendations to senior store leadership and management for informed decision-making.
- Present investigative findings and recommendations to leadership and collaborate with internal partners to determine appropriate next steps.
Asset Protection Supervisor
MACY'S
10.2024 - 03.2026
- Supported internal investigations through information gathering, documentation review, case development, and collaboration with management.
- Prepared investigative materials and maintained accurate case-related records to support internal investigations.
- Reviewed operational reports and documentation to identify discrepancies and trends, facilitating targeted investigations.
- Reported investigative and compliance concerns to leadership, collaborated to implement corrective actions.
- Trained team members on investigative procedures and documentation standards, enhancing compliance with company policies.
- Maintained departmental records and documentation with 100% compliance with company record-retention requirements.
- Assisted with audit preparation and execution, ensuring accurate and complete documentation for efficient review.
- Managed sensitive information with strict confidentiality protocols. and workplace matters with discretion and professionalism.
- Prioritized multiple investigations, administrative responsibilities, and deadlines in a fast-paced environment.
Asset Protection Manager
SAKS FIFTH AVENUE
03.2024 - 10.2024
- Directed internal investigations involving employee and external theft, policy violations, inventory discrepancies, and other operational concerns.
- Coordinated investigative case development with Asset Protection Investigators, enhancing investigation thoroughness through detailed report and documentation reviews.
- Managed and trained Asset Protection Investigators, upholding professional standards for investigations and documentation while ensuring confidentiality.
- Reviewed transactions, inventory records, audit results, receipt reconciliations, price changes, return-to-vendor activity, and other documentation to identify discrepancies and investigative leads.
- Formulated investigative and risk-reduction strategies by analyzing trends and findings, effectively mitigating future incidents.
- Executed audits and ensured internal audit readiness by maintaining complete and accurate records for compliance.
- Prepared and maintained investigative records and communicated case findings to store leadership and management.
- Coordinated with internal departments to obtain information and ensure established procedures and documentation requirements were followed.
- Handled sensitive matters with confidentiality and discretion.
Associate Asset Protection Manager
SAKS FIFTH AVENUE
10.2023 - 03.2024
- Oversaw investigative and security operations across two locations while managing a team of 12 Asset Protection Investigators.
- Conducted and supported investigations involving internal and external theft, policy violations, inventory discrepancies, and operational concerns.
- Reviewed transaction records, shortage reports, price changes, and other documentation to identify discrepancies and investigative leads, enhancing loss prevention efforts.
- Evaluated information from multiple sources to support investigative decision-making and case development.
- Developed strategies that strengthened internal controls and improved compliance, enhancing operational integrity.
- Collaborated with leadership and cross-functional teams to communicate findings and resolve issues, ensuring adherence to established security procedures.
- Mentored team members and contributed to employee development, retention, and professional growth.
Education
B.A. - Paralegal Studies
National University
San Diego, CA10-2026
Associate of Science - Justice of Administration
College of The Canyons
Valencia, CA06-2023
Skills
- Legal & Investigative Support
- Fact gathering
- Report writing
- Case management
- Evidence review
- Law enforcement coordination
- Case development
- Microsoft Office
- Attention to Detail
- Deadline Management
- Team collaboration
- Critical thinking
- Leadership
- Staff Development
- Professional communication
- Policy implementation
- Cross-functional collaboration
- Verbal communication
ADDITIONAL QUALIFICATIONS
- Progressive leadership experience with increasing responsibility in investigative and compliance-focused roles
- Experience working with law enforcement and district attorney offices on investigative matters
- Strong ability to organize large amounts of information and identify relevant facts and discrepancies
- Experienced in handling sensitive information requiring discretion and confidentiality
- Comfortable communicating professionally with executives, managers, employees, law enforcement, and external stakeholders
- Able to manage competing priorities, meet deadlines, and maintain accuracy in high-pressure environments
Languages
Spanish
Limited
Timeline
Asset Protection Manager
MACY'S
03.2026 - Current
Asset Protection Supervisor
MACY'S
10.2024 - 03.2026
Asset Protection Manager
SAKS FIFTH AVENUE
03.2024 - 10.2024
Associate Asset Protection Manager
SAKS FIFTH AVENUE
10.2023 - 03.2024
B.A. - Paralegal Studies
National University
Associate of Science - Justice of Administration
College of The Canyons