Bryanna Miller
Bellmore,NY
Summary
Motivated individual offers strong work ethic and punctuality. Uses organizational and team collaboration skills to improve processes. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Motivated individual offers strong work ethic and punctuality. Uses organizational and team collaboration skills to improve processes. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Cosmetic and Family Dental
10.2022 - 01.2024
- Answered incoming calls and assisted clients with their specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
Dental Office Manager
RGYY Dental
06.2021 - 11.2022
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
Oral Surgeon Assistant
Long Island oral surgery
05.2020 - 06.2021
- Assisting oral surgeons during surgery, Taking vitals, Taking X-Rays
- Supported the oral surgeon in emergency situations, demonstrating quick thinking and effective problem-solving skills under pressure.
- Aided in successful surgical outcomes by accurately preparing instruments and equipment before each procedure.
- Reduced patient anxiety by explaining procedures in a clear and reassuring manner.
- Assisted oral surgeons during complex surgical procedures, ensuring optimal outcomes for patients.
- Maintained a sterile operating environment, adhering to strict health and safety protocols.
- Ensured timely follow-up appointments by coordinating schedules with patients and dental professionals alike.
- Increased patient satisfaction by addressing concerns and answering questions regarding their treatment plans.
- Demonstrated adaptability in assisting various types of oral surgeries, ranging from wisdom teeth removals to corrective jaw procedures.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and sterilized instruments and materials for use by dentists.
- Monitored patient comfort and safety during dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Assisted dentists by passing instruments, suctioning intraoral fluids
Waitress
Daffodils
01.2018 - 11.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
Pharmacy Technician
CVS
11.2018 - 03.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Cashier/Customer Service
Dunkin' Donuts
04.2017 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Arby's
08.2016 - 11.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Sciene Technology And Society (STS)
SUNY Farmingdale
Farmingdale, NYHigh school diploma -
Mepham High School
Bellmore, NY06.2018
Skills
- Front Desk
- Payroll
- Dental Assisting
- Team Leadership
- Time Management
- Complex Problem-Solving
- Verbal and written communication
- Project Management
Certification
CPR & First Aid, 05/01/19
Additional Information
I am a very motivated and dedicated worker and student. Throughout high school I always maintained a high GPA along with being on a Varsity team and having two jobs. I am always looking for a new challenge and new skills to learn. Throughout my three years of working I became very familiar with customer service and always showed leadership in my work place. I am now taking on the new challenge of going to school to become an oral surgeon.
Timeline
Receptionist Administrator
Cosmetic and Family Dental
10.2022 - 01.2024
Dental Office Manager
RGYY Dental
06.2021 - 11.2022
Oral Surgeon Assistant
Long Island oral surgery
05.2020 - 06.2021
Pharmacy Technician
CVS
11.2018 - 03.2020
Waitress
Daffodils
01.2018 - 11.2020
Cashier/Customer Service
Dunkin' Donuts
04.2017 - 01.2020
Cashier
Arby's
08.2016 - 11.2017
Bachelor of Science - Sciene Technology And Society (STS)
SUNY Farmingdale
High school diploma -
Mepham High School
CPR & First Aid, 05/01/19
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