Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Oksana Zarate

Roseville,CA

Summary

Bilingual professional with a proven track record at Sun-park Dental Cosmetic & Family Dentistry, excelling in patient scheduling and office organization. Skilled in HIPAA compliance and at managing client relationships. I consistently minimized missed appointments and enhanced patient satisfaction through effective communication and problem resolution. I was great at reaching out to new patient leads and getting them scheduled to come in, as well as following up with current patients who had pending treatments.

Overview

8
8
years of professional experience

Work History

Dental Front Office Receptionist

Sun-park Dental Cosmetic & Family Dentistry
01.2025 - 05.2025
  • Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
  • Explained benefits, and outlined pricing details for procedures and services.
  • Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
  • Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
  • Maintained the schedule efficiently everyday.

Business Development Representative

Better Business Bureau
03.2022 - 04.2024
  • Increased client base by identifying potential customers and initiating strategic outreach.
  • Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Expanded business through effective network development, identifying new, and prospective clients.

Call Center Representative

Gap
08.2021 - 12.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Sales Representative

Victoria's Secret & PINK
01.2017 - 03.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service at the register.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through networking, and relationship building on the sales floor.


Education

High School Diploma -

Futures High School
3701 Stephen Dr, North Highlands 95660
06-2015

Skills

  • Strong verbal communication skills
  • Attention to detail
  • Patient scheduling
  • Office organization

Languages

Russian
Native or Bilingual

Timeline

Dental Front Office Receptionist

Sun-park Dental Cosmetic & Family Dentistry
01.2025 - 05.2025

Business Development Representative

Better Business Bureau
03.2022 - 04.2024

Call Center Representative

Gap
08.2021 - 12.2021

Sales Representative

Victoria's Secret & PINK
01.2017 - 03.2020

High School Diploma -

Futures High School

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