Dejah Teague
Chicago,IL
Summary
Organized and patient-focused Dental Receptionist and Insurance Coordinator with 4 years of experience in front desk operations, patient scheduling, insurance claims management, and customer service. Possesses a certification in Dental Assisting with a strong understanding of dental terminology, procedures, and insurance processing. Dedicated to creating a positive patient experience and maintaining efficient office operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dental Front Office Receptionist
Archer Dental
10.2020 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Manage daily operations of the front desk, including patient scheduling, answering phones, and greeting patients.Verify dental insurance benefits, submit claims, and handle follow-ups to ensure timely reimbursements.Assist patients with insurance questions, billing inquiries, and account payments.Coordinate with dental assistants and hygienists to maintain seamless patient flow.Provide accurate and detailed data entry for patient records and insurance information in dental practice management software.Address patient concerns and resolve issues to ensure a positive patient experience.
Education
Certificate - Dental Assistant
Dental Academy of Chicago
Chicago, IL05.2021
Skills
Insurance Verification and Claims Processing
Medical/Dental Customer Service
Appointment Scheduling and Patient Management
Strong Communication and Interpersonal Skills
Familiarity with Dental Practice Management Software (eg, Dentrix, Eaglesoft)
Problem Solving and Conflict Resolution
HIPAA Compliance
Multitasking in Fast-Paced Environments
Certification
Dental assistant
Timeline
Dental Front Office Receptionist
Archer Dental
10.2020 - Current
Certificate - Dental Assistant
Dental Academy of Chicago
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