Shannon Kantz
Dr. Michelle Yearick, DDS, PC
Selinsgrove,PA
34
years of professional experience
With proven expertise in dental terminology and a reputation for adaptability, I significantly enhanced patient satisfaction and streamlined operations at Dr. Michelle Yearick, DDS, PC. My ability to manage insurance billing and foster positive patient interactions showcases my commitment to excellence in front office management.
Work History
Dental Front Office Receptionist
14 Years 10 Months- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed patient billing processes for timely, accurate payments.
Dental Front Office Receptionist
9 Years 5 Months- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
High School Diploma
Skills
Patient Scheduling
Appointment Scheduling
Insurance Verification
Insurance Billing
Billing procedures
Payment processing
Dental Terminology
HIPAA compliance
Office Organization
Office Opening and Closing
Treatment room setup
Administrative Support
Invoicing processes
Multitasking
Punctuality
Patient Services
Communication skills
Adaptability
Office organization
Insurance verification
Billing procedures
Payment processing
Administrative support
Timeline
Dental Front Office Receptionist
Dr. Michelle Yearick, DDS, PC
10.2011 - CurrentRead More
Dental Front Office Receptionist
Dr. Joseph Agoglia, DDS
08.1992 - 01.2002Read More
Shikellamy
High School Diploma
Read More