Trisha Lunsford
Rio Linda,Rio Linda
Summary
. Friendly Dental Receptionist dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns.
Overview
15
15
years of professional experience
Work History
Dental Front Office Receptionist
Sacramento Oral Surgery
Sacramento, CA
01.2023 - Current
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Educated patients about post-operative and at-home care for optimal outcomes.
- Answered and managed incoming calls and emails.
- Verified, updated and entered patient information into system.
- Arranged documents for insurance claims.
- Took customer payments and billed insurance companies for remaining balance.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Scheduled and confirmed patient appointments and consultations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Completed relevant insurance and other claim forms.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Conducted financial consultations with patient and set up payment plans.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
Dental Front Office Coordinator
Kids Care Dental & Orthodontics
Natomas
01.2022 - Current
- Arranged documents for insurance claims.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Educated patients about post-operative and at-home care for optimal outcomes.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Updated patient financial information to promote accurate record keeping.
- Communicated with patients to gather intake data and verify chart information.
Dental Call Center
Smile Time Dental
Folsom, CA
07.2021 - 01.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Reviewed customer account information to determine current issues and potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved inquiries to consistently meet performance benchmarks.
- Corresponded with service department team members to build and implement successful solutions to customer problems.
- Improved call management database by frequently changing and updating customer contact information.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Educated clients on how to conduct transactions with convenient online solutions.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Collected payments for Appointments and updated accounts to reflect new balances.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Educated patients about post-operative and at-home care for optimal outcomes.
- Answered and managed incoming calls and emails.
- Collected payments from patients and arranged payment schedules.
- Verified, updated and entered patient information into system.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Gathered medical information, dental health history and vitals from patients.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Called patients to schedule Treatment and Hygeine appointments, consistently double-checking information and availability.
- Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
- Coordinated office schedules for new patients, diagnostic assessments and procedures.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Answered 87 average daily phone calls to schedule appointments and address patient inquiries.
- Communicated with patients to gather intake data and verify chart information.
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Helped patients complete paperwork and explained processes and procedures.
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
- Achieved top satisfaction, retention and referral rankings on consistent basis.
Territory Sales Manager
Animal Supply Company
Stockton CA, CA
07.2018 - 06.2021
- Developed relationships with prospects to expand sales territory.
- Managed customer accounts to attain sales goals and distribution targets.
- Discovered sales opportunities by showcasing products and services to interested clients.
- Analyzed potential to develop sales opportunities and call plan.
- Assessed client needs and suggested product solutions.
- Developed and implemented new sales strategies to update product lines.
- Educated customers on product features and use to provide optimal service.
- Researched and analyzed data and reports to identify trends and optimal sales strategies.
- Managed expenses and time to maximize productivity.
- Expanded territory by successfully cold-calling retail leadership and negotiating profitable contracts.
- Expedited resolutions to correct customer problems and complaints.
- Liaised with sales manager to develop market analysis, strategy and promotional pricing.
- Presented products and services to prospective customers.
- Consulted with customers to gain feedback and address product or service concerns.
- Developed solid connections with customers to promote products.
- Penetrated new markets by investigating competitor products, services and trends.
- Expanded business, developed revenue and managed market gains.
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
- Analyzed statistics to identify sales potential and inventory requirements.
- Interpreted marketing data to develop sales techniques.
- Developed targeted promotions to drive consumer awareness and business.
- Implemented sales techniques to grow territory.
- Collaborated with sales administrator to maintain regional budgets.
- Conducted cold calls to offer services to potential customers.
Sales Manager
West Coast, Walk About Pet Products & Wee Away
02.2018 - 07.2018
- Supported all sales team members to drive growth and development.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Maintained professional network of potential clients and business opportunities.
- Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
- Created and finalized quotes to complete deals between company, vendors and customers.
- Developed and implemented new sales strategies to update product lines.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Followed up with existing customers to generate new prospective buyers through referrals.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
Asst. Manager
River Valley Feed
01.2011 - 01.2018
- Cash Handling, Customer Service, Customer Complaints, Product Ordering, Employee Conflict Resolution, Scheduling, Dog Food Consultant, Employee HR, Employee Scheduling.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Recruited and hired qualified candidates to fill open positions.
- Worked closely with customers to understand needs and resolve diverse issues.
- Oversaw daily operations, maintenance and administration of various properties.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Education
High School Diploma -
Rio Linda High School
2006
Skills
- Knowledge of dental terminology
- Patient scheduling
- Dental staff support
- Insurance Verification
- Dentrix proficiency
- Understanding of dental insurance
- Pleasant speaking voice
- Insurance billing
- Technologically savvy
- Problem resolution
- Organization
- Data management
- Customer service
- Active listening
- Decision-making
- Critical thinking
- Verbal and Written Communication
- Patient Flow Management
- Patient Scheduling
- Phone and Email Etiquette
- CPR Certified
Timeline
Dental Front Office Receptionist
Sacramento Oral Surgery
01.2023 - Current
Dental Front Office Coordinator
Kids Care Dental & Orthodontics
01.2022 - Current
Dental Call Center
Smile Time Dental
07.2021 - 01.2022
Territory Sales Manager
Animal Supply Company
07.2018 - 06.2021
Sales Manager
West Coast, Walk About Pet Products & Wee Away
02.2018 - 07.2018
Asst. Manager
River Valley Feed
01.2011 - 01.2018
High School Diploma -
Rio Linda High School