Mahfuja Monija
Edison
Summary
Billing Specialist with expertise in claims processing and revenue management, demonstrating strong attention to detail and analytical skills. Adept at navigating complex billing systems while maintaining confidentiality and integrity in financial transactions. Committed to leveraging administrative and customer service skills to optimize payment processes and enhance operational efficiency.
Overview
2
2
years of professional experience
Work History
Dental Front Office Receptionist
Pristine Dentistry
07.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Handled patient inquiries and provided information on dental services and procedures.
- Processed patient insurance claims and verified coverage for seamless billing operations.
- Assisted in maintaining accurate patient records and ensured compliance with HIPAA regulations.
- Implemented front desk procedures that reduced wait times and improved patient experience.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
Billing Specialist
A&U Billing
10.2024 - 11.2024
- Processed and submitted claims, ensuring timely insurance payouts
- Reviewed claims, identifying and rectifying errors for accuracy
- Facilitated communication between providers and insurers, resolving issues efficiently
- Managed patient payments, maintaining accurate financial records
- Tracked payments, ensuring prompt and correct processing
- Investigated denied claims, successfully overturning a significant number
Shift Leader
Dunkin Donuts
08.2023 - 10.2024
- Communicate shift priorities, goals and results to restaurant team members
- Coach restaurant team members throughout a shift providing timely, constructive and clear feedback
- Support the training of restaurant team members
- Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
- Communicate clearly with the next Shift Leader to help prepare him/her for shift
Education
Certificate - Medical Billing and Coding
AIMS Education - College of Health Sciences
Edison, NJ11.2024
Higher Secondary Certificate (HSC) - Business Studies
Board of Intermediate and Secondary Education
Dhaka01.2016
Skills
- Medical Billing
- Claims Processing
- Payment Processing
- HIPAA
- Customer Service
- Healthcare Coding
- Revenue Management
- Communication
- Teamwork
- Administrative
- Collections
- Patient scheduling
- Office organization
- Insurance verification
- Billing procedures
- Dental terminology
- HIPAA compliance
Timeline
Dental Front Office Receptionist
Pristine Dentistry
07.2025 - Current
Billing Specialist
A&U Billing
10.2024 - 11.2024
Shift Leader
Dunkin Donuts
08.2023 - 10.2024
Certificate - Medical Billing and Coding
AIMS Education - College of Health Sciences
Higher Secondary Certificate (HSC) - Business Studies
Board of Intermediate and Secondary Education
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