NATHALIE C. NICOLAS
Port St.Lucie
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
8
8
years of professional experience
Work History
Dental Front Office Receptionist
Borinquen Health Care Center
08.2022 - Current
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
Receivables Patient Account Representative/Account Resolution Specialist
Med Assist
07.2016 - 04.2021
- Address all customer inquiries and concerns related to the customer's account
- Collect payments, resolve account issues in a timely matter
- Handles inbound and outbound in call center environment
- Negotiates arrangements for prompt payment
- Works with UB04 forms and Claim 1500 forms.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
Education
Phlebotomy Technician -
Miami Dade College Medical Campus
Miami, FLNorth Miami Beach Sr High
North Miami Beach, FLSkills
- Customer Service
- Dental Terminology
- Insurance Verification
- Payment Processing
- HIPAA Compliance
- Patient Scheduling
- Patient Relations
- Medical Billing
- Microsoft Word
- Microsoft Office suite
- Microsoft Excel
- Dental staff support
- Multitasking
References
Available upon request
Timeline
Dental Front Office Receptionist
Borinquen Health Care Center
08.2022 - Current
Receivables Patient Account Representative/Account Resolution Specialist
Med Assist
07.2016 - 04.2021
Phlebotomy Technician -
Miami Dade College Medical Campus
North Miami Beach Sr High
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