Debbie Kirschenman
Star,ID
Summary
Detail-oriented Dental Front Office Coordinator experienced in managing front office operations within dental practices. Achieved operational efficiency by overseeing patient check-in workflows and verifying insurance eligibility, ensuring clarity regarding coverage options. Contributed to financial health of practices through accurate billing management and diligent follow-up on unpaid claims.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Dental Front Office Receptionist
Lighthouse Dental
Eagle, Idaho
02.2021 - Current
- Greeted Lighthouse Dental patients and managed front desk check-in workflows.
- Verified patients' insurance eligibility and benefits prior to appointments.
- Processed insurance details and explained basic coverage questions.
- Validated insurance and provided detailed explanations of benefits and coverage to assist patients in understanding their options.
- Managed billing requests and processed patient payments, ensuring accuracy and efficiency at reception.
- Processed payments for insurance premiums and maintained accurate records of all transactions.
- Prepared insurance forms, submissions, and follow-up requests for timely processing.
- Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports.
- Reviewed and updated PPO fee schedules to enhance revenue opportunities for the office.
DENTAL FRONT OFFICE
Berry Family Dentistry
Bakersfield, CA
01.2013 - 12.2020
- Greet and check out patients, ensuring a comfortable experience
- Coordinated patient appointments efficiently.
- Scheduled patient appointments efficiently to manage workflow.
- Entered data accurately into computer systems.
- Verify insurance coverage, facilitating smooth treatment processes
- Manage Opera DDS system
- Performed data entry into computer systems to maintain accurate records.
- Managed document filing to maintain office organization.
OFFICE MANAGER
Dr. Maziyar Ghalambor
Bakersfield, CA
06.2003 - 11.2011
- Supervised employees to ensure workflow efficiency and team cohesion
- Processed employee payroll bi-weekly
- Executed insurance billing procedures for patient accounts
- Generated daily and monthly reports to track performance metrics and inform decision-making
- Managed collections for overdue accounts
- Managed collections process for outstanding invoices
- Managed patient treatment scheduling and communication
- Responded to inquiries across multiple phone lines
- Coordinated appointment scheduling for efficient operations
DENTAL RECEPTIONIST
Berry Family Dentistry (Dr. Thomas Berry)
Bakersfield, CA
06.1996 - 06.2003
- Processed insurance billing to ensure timely reimbursement and reduce outstanding claims
- Compiled daily and monthly financial reports to track performance
- Validated insurance coverage details
- Managed collection of outstanding payments
- Coordinated patient appointments efficiently
- Handled multiple incoming phone calls
- Created tailored treatment plans for patients
Education
Certificate - Dental Assistant
SAN JOAQUIN VALLEY COLLEGE
Bakersfield, CAHigh School Diploma -
SOUTH HIGH SCHOOL
Bakersfield, CASkills
- Insurance verification
- Insurance billing
- Claims processing
- Payment posting
- Billing management
- PPO fee schedules
- Data entry accuracy
- Patient scheduling
- Collections
Certification
Registered Dental Assisting/Coronal polishing License #28409, Certificate of Completion in the field of Radiation Safety
Timeline
Dental Front Office Receptionist
Lighthouse Dental
02.2021 - Current
DENTAL FRONT OFFICE
Berry Family Dentistry
01.2013 - 12.2020
OFFICE MANAGER
Dr. Maziyar Ghalambor
06.2003 - 11.2011
DENTAL RECEPTIONIST
Berry Family Dentistry (Dr. Thomas Berry)
06.1996 - 06.2003
Certificate - Dental Assistant
SAN JOAQUIN VALLEY COLLEGE
High School Diploma -
SOUTH HIGH SCHOOL