Bryanna Munoz
San Antonio,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus on safety and upholding a positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Trappers Sushi Co.
04.2024 - Current
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Beauty Sales Associate
JCPenney
09.2023 - 04.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Server
BB's Tex-Orleans
06.2023 - 04.2024
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Olive Garden
05.2022 - 05.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Business Marketing
Northwest Vista College
San Antonio, TX12.2024
High School Diploma -
John Paul Stevens High School
San Antonio, TX06.2021
Skills
- Professional Appearance
- Guest Engagement
- Hospitality service expertise
- Brand Awareness
- Customer loyalty
- Beverage Preparation
- Food safety practices
- Order Management
- Performance Improvement
- Strong Work Ethic
- Sales Techniques
Certification
- Food Handler Certification, 06/01/22, 06/01/24
- Driver's License, 07/01/21, 07/01/26
- TABC Certified, 06/01/23, 06/01/26
Timeline
Server
Trappers Sushi Co.
04.2024 - Current
Beauty Sales Associate
JCPenney
09.2023 - 04.2024
Server
BB's Tex-Orleans
06.2023 - 04.2024
Server
Olive Garden
05.2022 - 05.2023
Business Marketing
Northwest Vista College
High School Diploma -
John Paul Stevens High School
- Food Handler Certification, 06/01/22, 06/01/24
- Driver's License, 07/01/21, 07/01/26
- TABC Certified, 06/01/23, 06/01/26
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