Bryanna Paster
Sugar Land,TX
Summary
Esthetician with advanced training in facials and skin health. Experience includes waxing, chemical peels, dermaplaning, microneedling, acne treatments and microdermabrasion. Proficient in computer spa programs, product sales, and marketing/promotional events.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
CVS, Specialty Pharmacy
09.2022 - 04.2023
- Scheduled deliveries of specialized medications.
- Collaborated with doctor's offices and patients.
- Ensured accuracy of patient orders.
- Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.
- Continually sought to promote the mission and brand of the company by providing excellent customer service at any opportunity.
- Exuded friendliness, professionalism, and enthusiasm for the company mission.
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Medical Assistant
Complete Dermatology
10.2019 - 05.2022
- Registered new patients and entered their personal information into the office system
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Prepared check-ins and releases, follow-up appointments, labs, and exams
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage.
- Oriented and trained new staff on proper procedures and policies.
- Administered medications via intramuscular and subcutaneous injections and monitored responses.
- Performed routine wound care, dressing changes, and suture removals.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Esthetics
Ogle School Hair Skin Nails
Stafford, TX09.2023
Bachelor of Arts - Psychology
University of Texas
San Antonio, TX05.2018
Skills
- Customer Service
- Leadership
- Communication
- Multitasking
- Time Management
- Computer Literacy
- Employee Training
- Medical Recordkeeping
- Sterilization Procedures
- Routing Lab Results
- Customer Consultations
- Skincare Services
- Hair Removal
Timeline
Patient Service Representative
CVS, Specialty Pharmacy
09.2022 - 04.2023
Medical Assistant
Complete Dermatology
10.2019 - 05.2022
Esthetics
Ogle School Hair Skin Nails
Bachelor of Arts - Psychology
University of Texas
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