Bryanna Sanchez
Summary
Experienced Office and Account Manager with over 6 years of experience in overseeing wide variety of essential functions in business. Analytical in optimizing productivity, efficiency and service quality across various offices and accounts within diverse environments. I consistently demonstrate readiness to take initiative and solve problems and take pleasure in leveraging my IT background to support my team in special projects.
Overview
6
6
years of professional experience
Work History
Office Manager
Palicon Group
Riverside, CA
01.2024 - Current
Esoph, resulting in an 85% reduction in total time spent on each caseDelegate tasks effectively to manage employees and facilitate investigations Develop comprehensive training materials for investigators and administrative staff that increased cross-functional communication Ensure seamless operations by overseeing payroll, invoices, COI, and other HR responsibilities Handle all IT and Software related inquiries for new hires and current employees.
Customer Service Account Manager
Invitae
Remote, CA
12.2017 - 09.2023
- Generated reports on the Salesforce platform to tackle missing information and unhealthy ordering habits for doctors, medical assistants, and nurses, resulting in a 32% decrease in missing information
- Created over 5 medical training documents and standard operating procedures for cross-function teams that were given to all new client services and support staff new hires
- Consistently surpassed SLA’s by 11% each quarter through efficient coordination of patient sample collection, resolution of missing information, and contributed to resolving bugs within our platform
- Fostered collaboration with cross-functional teams to resolve all missing information, outreach request, and miscellaneous tasks within 30 days of case initiation for over 20 medical organizations
- Volunteered for the de-escalation team to resolve disputes that enhanced customer satisfaction and maintained relationships
- Provided tailored mentorship to train and co-manage temporary employees, empowering them to excel in their roles and progress to full-time positions.
IT Technician Specialist
Foster Farms
Livingston, CA
04.2022 - 04.2023
JotformInvitaePalicon
- Managed customer inquiries using Zendesk and live chat
- Exceeded SLA targets by completing laptop/sigma builds, reimaging hardware, and responding to inquiries within 24 hours
- Troubleshot hardware and software issues using Dameware software and SAP coding practices
- Conducted thorough testing of SAP tools and promptly reported any code breakage or malfunctions to the engineering team.
TCS Insurance Apprentice
TCS Insurance
Merced, CA
11.2018 - 11.2019
- Fostered relationships by providing and writing detailed compliance forms to ensure all accidents were covered
- Provided personalized care by explaining advantages and coverage bandwidth of different policies that lead to three customers
- Promoted business to community members and college students at fundraisers, school gatherings, and flea markets that increased policy sales by 20%.
Education
Bachelors of Applied Science - Cyber Security - Engineering
University of Arizona
Skills
- R Studio , C and Python
- Salesforce Reports and Integration
- Scrum Management
- Mondaycom Integrations
- Microsoft 365
- API Integration
- Cyber Security
- JAMf
- SAP Development
- Guardian Platform and Esoph Platform
- Computer trouble shooting
- ERP and EMR Systems
- Jira and Zendesk
- Wave
- Powershell and CLI
- Billing procedures and Bookkeeping
- Operations and Office Management
- Staff hiring
- Workforce Management
- Compliance Monitoring
- Account Management
- Team Building
Timeline
Office Manager
Palicon Group
01.2024 - Current
IT Technician Specialist
Foster Farms
04.2022 - 04.2023
TCS Insurance Apprentice
TCS Insurance
11.2018 - 11.2019
Customer Service Account Manager
Invitae
12.2017 - 09.2023
Bachelors of Applied Science - Cyber Security - Engineering
University of Arizona
Similar Profiles
Ryan AdamsRyan Adams
Private Investigator at Palicon GroupPrivate Investigator at Palicon Group
PRASHANT MISRAPRASHANT MISRA
Vice President – Account Growth & NBD at Max Mudra - JV Between The Tribes Group and DDB Mudra From Omnicom (now The Max, a Tribes Group Company)Vice President – Account Growth & NBD at Max Mudra - JV Between The Tribes Group and DDB Mudra From Omnicom (now The Max, a Tribes Group Company)
Timothy MooreTimothy Moore
Sales Manager at Retail Sales Group, Vanguard GroupSales Manager at Retail Sales Group, Vanguard Group
Stephanie HallStephanie Hall
Office Manager at Alpha DesignsOffice Manager at Alpha Designs
Lisa ComptonLisa Compton
Office Manager at Compton's Auto RepairOffice Manager at Compton's Auto Repair