Gavin LaGasse
Sarasota,Florida
Summary
Proven Office Manager at Pools By LaGasse, adept in customer relations and Pool Studio design, detailed work and scheduling efficiency along with document management and vendor coordination. Excelled in maintaining communication between customers and sub contractors. Tackled all customer service concerns while demonstrating a professional and positive attitude at all times.
Overview
3
3
years of professional experience
Work History
Office Manager
Pools By LaGasse
08.2021 - 04.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coordinated all remodel and new pool projects
- Coordinated all sub contractors and in house service techs
- Answered office phone and organized all leads called in. When needed I would create the bids for those leads.
- Experienced in 3D and 2D Pool Studio/Structure Studio
- Maintained contact with all active customers for updates on scheduling and payment/draw collection
- Filed, Submitted and handled all corrections needed for all permits in srq county, city of sarasota, city of northport, town of longboatkey and manatee county
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Arts - Marketing
State College of Florida
Bradenton, FL06.2023
High School Diploma -
Sarasota Christian School
Sarasota, FL04.2021
Skills
- Customer Service
- Office Management
- Organizational Skills
- Data Entry
- Customer Relations
- Scheduling coordination and calendar management
- Document Management
- Billing
- Clear oral/written communication
- Permitting filling & submitting
- Microsoft 360 certified
- Designing in Pool Studio/Structure Studio
Timeline
Office Manager
Pools By LaGasse
08.2021 - 04.2024
Associate of Arts - Marketing
State College of Florida
High School Diploma -
Sarasota Christian School
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