Bryanna Souza
San Jose,CA
Summary
Seeking employment on an enthusiastic team where I can utilize my skills and advance my working ethics.
Overview
7
7
years of professional experience
Work History
Behavior Technician
Kyo Care
San Jose, CA
03.2024 - Current
- Provided direct behavioral intervention services to children with autism spectrum disorder while providing In home and In classroom setting support.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Monitored client's progress towards identified goals through data collection and analysis.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Also almost RBT certified as I passed my exam on 7/10/2024.
Caregiver
In Home Support Services (IHSS)
San Jose, CA
06.2020 - Current
- As a caregiver my duties include for my resident on managing medication, assisting with daily living needs, laundry, preparing meals, and exercising
- My job duties also include transportation to and from medical/physical and dental appointments for my patient
- Evaluated patient's medical condition on daily basis
- Maintained safe and clean patient environment
Order Entry Clerk
Chef's Choice
Santa Clara, CA
07.2019 - 12.2019
- Answering multiple phone lines and taking orders with customer service
- Maintaining the phone orders and customer emails in a timely manner with orders
- Researched market pricing, item costs, and consumer base history to help optimize prices
- Verified completeness, accuracy, and processing of shipping documentation
- Quickly responded to and resolved the complaints of customers dealing with service and item issues
- Worked with the production, sales and warehouse teams to expedite and trace customers' shipments.
Coaching Staff Member
California Sports Center
San Jose, CA
02.2019 - 07.2019
- I would coach/train kids from ages 4 years old to 12 years old
- I managed my own group of kids for a certain amount of time, helping them active their gymnastic levels
- I would talk to parents and their children as any Coach of any sport would
- Managed exercise sessions and practice drills, sustaining interest of players with challenging routines
- Developed daily plans to reach gymnast development goals for each gymnast.
Sales Associate
Plato's Closet
San Jose, CA
08.2017 - 12.2017
- I would be doing either front cashier, fitting rooms, back stock and stock the clothes from which the company would receive
- I would help clean the store and organize
- Restocked front lanes and displays, following established merchandising procedures and standards
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Unboxed and restocked merchandise into attractive displays
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
Education
High School Diploma -
Andrew Hill High School
Skills
- Customer Service
- Problem-solving
- Retail Sales
- Data Entry
- Typing
- Multi-Line Phone Systems
- Multitasking
- Verbal communication
- Report Writing
- Data collection and analysis
- Communication
Timeline
Behavior Technician
Kyo Care
03.2024 - Current
Caregiver
In Home Support Services (IHSS)
06.2020 - Current
Order Entry Clerk
Chef's Choice
07.2019 - 12.2019
Coaching Staff Member
California Sports Center
02.2019 - 07.2019
Sales Associate
Plato's Closet
08.2017 - 12.2017
High School Diploma -
Andrew Hill High School