BRYANNA KOLUPSKI
Fontana,CA
Summary
Dynamic individual with a strong background in customer service and patient care. Proven ability to engage with diverse audiences, resolve inquiries efficiently, and maintain a high standard of service across retail and medical environments, contributing to overall customer and patient satisfaction.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Sales Associate
Victoria's Secret
Rancho Cucamonga, California
10.2021 - Current
- Processed sales transactions accurately and assisted with front- and back-of-store tasks.
- Collaborated with team members to meet daily sales goals and objectives.
- Supported customers with product selection and personalized styling recommendations.
- Assisted customers in locating specific products to enhance their shopping experience. specific products, answered questions, and offered product advice.
- Addressed customer inquiries and offered timely solutions to issues.
- Resolved customer complaints to improve service quality and enhance customer satisfaction. in a professional manner.
- Maintained visual merchandising standards and organized store presentation to create an inviting shopping environment.
- Trained new team members on cash register operation, stock procedures, and customer service to ensure consistent performance.
Phlebotomist Intern
Mission Grove Medical Center
Riverside
09.2026 - 09.2026
- Interned for over 40 hours at Mission Grove Medical Center in Riverside, performing basic patient care tasks, preparing requisitions, and utilizing laboratory equipment. Also shadowed Medical Assistants for other important tasks
- Collected blood samples from patients using proper techniques and safety protocols.
- Verified patient information before specimen collection.
- Prepared and labeled specimens for laboratory analysis and transport.
- Maintained precise records of patient information and sample collection to ensure accurate laboratory analysis.
- Supported patients in feeling at ease during blood draws, fostering a positive experience.
- Ensured cleanliness and organization of phlebotomy workstations and equipment.
- Followed infection control guidelines to ensure patient safety during procedures.
- Collaborated with medical staff to address patient needs and update sample status.
- Participated in training sessions to enhance phlebotomy skills and knowledge.
- Maintained a clean, safe, and organized work environment.
- Collected specimens from pediatric, adult, and geriatric patients.
- Maintained a fully stocked phlebotomy cart, carrier, and station.
- Centrifuged blood specimens.
- Prepared and packaged specimens for courier transport.
Education
Phlebotomy Technican Certificate -
U.S. Colleges Monclair
Montclair, CA07-2026
High School Diploma -
Los Osos High School
Rancho Cucamonga, CA05-2021
Some College (No Degree) - Biology
California State Polytechnic University, Pomona
Pomona, CA09-2026
Skills
- Task prioritization
- Multitasking
- Prioritization
- Verbal communication
- Interpersonal skills
- Leadership Experience
- Handling lab equipment
- Patient care
- PPE knowledge
- Phone skills
- Basic life support training
- Stocking
- Medical terminology
- Phlebotomy techniques
- Specimen collection
- Cleaning techniques
Certification
- PHLEBOTOMY TECHNICIAN CERTIFICATION
Timeline
Phlebotomist Intern
Mission Grove Medical Center
09.2026 - 09.2026
Sales Associate
Victoria's Secret
10.2021 - Current
Phlebotomy Technican Certificate -
U.S. Colleges Monclair
High School Diploma -
Los Osos High School
Some College (No Degree) - Biology
California State Polytechnic University, Pomona