ELIZABETH V. TA
Marysville,WA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Sales Associate
Seattle Coach Outlets
Marysville, WA
11.2023 - 05.2025
- Engaged customers to identify needs and effectively promote relevant products.
- Assisted customers in selecting products and provided personalized recommendations.
- Assisted customers with product selection, sizing and styling.
- Assisted customers in locating products, addressing inquiries, and offering tailored advice.
- Provided exceptional support to enhance overall customer experiences.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Maintained inventory levels and organized merchandise displays on the sales floor.
- Collaborated with team members to enhance customer service strategies.
- Trained new sales associates on store policies and product knowledge.
ADMINISTRATIVE COORDINATOR / CASH OFFICE
Marshalls
Marysville, USA
04.2016 - 06.2021
- Ensured cash accuracy by collaborating with supervisor to rectify discrepancies.
- Reconciled and prepared bank deposits.
- Monitored office supply needs with consistent inventory checks and requisition approvals.
- Coordinated new hire orientation and facilitated employee training sessions.
- Streamlined organization and maintenance of electronic and physical filing systems for documents.
- Managed multiple tasks efficiently in a fast-paced environment.
- Troubleshot minor problems and reported larger technical issues.
- Worked with finance department to file receipts and reimbursements.
Sales Associate, Cashier
UGG Deckers Brands
Marysville, USA
05.2018 - 05.2019
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Welcomed customers at entrance to offer assistance in finding products.
- Engaged with guests to understand and anticipate customer service needs.
- Highlighted benefits of store credit cards and customer loyalty programs to drive repeat business.
- Arranged product displays strategically to engage customers and promote sales.
- Organized and updated signage and merchandise displays to enhance visual presentation standards.
- Managed online order fulfillment to maintain high service standards.
- Conducted inventory checks to ensure accurate stock levels and availability.
- Supported manager by organizing calendar events to optimize scheduling.
Education
PhlebotomyTechnician Training Program - Phlebotomy
Everett Community College
Everett, WA 01.2014 - 06.2014
Photography - Photography
Everett Community College
Everett, WA 01.2014 - 06.2014
Sam Houston High School
Houston, TXSkills
- Customer Engagement
- Product Knowledge
- Point of Sale
- Sales Reporting
- Administrative Arrangements
- Data Entry
- Clerical support
- Calendar Management
- Event Planning
- Attention to Detail
- Time Management
- Task Prioritization
- Adaptability
- Relationship building
- People skills
- Outgoing personality
- Task prioritization
References
References available upon request
Timeline
Sales Associate
Seattle Coach Outlets
11.2023 - 05.2025
Sales Associate, Cashier
UGG Deckers Brands
05.2018 - 05.2019
ADMINISTRATIVE COORDINATOR / CASH OFFICE
Marshalls
04.2016 - 06.2021
PhlebotomyTechnician Training Program - Phlebotomy
Everett Community College
01.2014 - 06.2014
Photography - Photography
Everett Community College
01.2014 - 06.2014
Sam Houston High School