Bryanne Garner
Social Worker
Miramar,FL
Summary
Personable and empathetic higher education Academic Advisor with strong foundation in Social Work. Developed strong interpersonal and problem-solving skills in academic setting, and is ready to transition into new field. Demonstrated ability to guide and support individuals through complex processes. Seeking to leverage transfereable skills in a dynamic environment that values continuous learning and growth.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Event Command
Hard Rock Stadium
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Promoted a safe environment at all Hard Rock Stadium events through strict adherence to safety protocols and regulations.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
Clinical Advisor
Adtalem Global Education
11.2023 - Current
- Educates students on how to use the student portal to perform self-service tasks; checks completed forms and documents for accuracy
- Utilizes Salesforce to conduct documentation, emails, and phone calls.
- Routes and re-routes students to appropriate office and personnel, e.g; Financial Aid, Registrar, Admissions, and Exam Administration for more in-depth information, assistance, and problem resolution
- Implemented innovative solutions to improve scheduling processes, ultimately leading to increased student satisfaction rates
- Enhanced student retention by providing personalized academic guidance and support
Remote Call Center Representative
Alorica
11.2022 - 05.2023
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Boosted customer service satisfaction ratings through consistent quality control
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Education
Bachelors of Social Work -
Oakwood University
Huntsville, AL 08.2018 - 05.2022
Skills
- Efficient independently and in a team
- Innovative
- Event organization experience
- Excellent verbal/written communication skills
- Adaptable in high-stress environment
- Knowledge of computer hardware and software
- Extensive experience with Banner
- Strong knowledge of Salesforce
- Highly skilled in Microsoft Windows software optimization
Timeline
Event Command
Hard Rock Stadium
09.2024 - Current
Clinical Advisor
Adtalem Global Education
11.2023 - Current
Remote Call Center Representative
Alorica
11.2022 - 05.2023
Bachelors of Social Work -
Oakwood University
08.2018 - 05.2022
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