Bryant Brice

• Provided exceptional customer service to customers by assisting with resevations, providing accurate information about activities on Grand Bahama Island & escorting passengers to ship.
• Issued tickets & collected payment from customers & answered questions related to departure times knowledgeably.

• Provided ongoing technical & customer service support to the team by managing the day to day operation of the company.
• Assisted customers with packages & any other inquiries related to shipments ensuring the highest level of professionalism.
• Prepared shipments for export through activities such as weighing, labeling packages & preparing export documents.

• Successfully loaded & unloaded freight, ensuring that all items are handled with care
• Carefully opened containers & crates in order to match orders & inspect for damages
• Accurately kept track of inventory through activities such as organizing freight, checking items & inputting data into the system
• Provided superior customer service to our clients to ensure that client expectations were continuously exceeded
• Provided ongoing technical & customer service support to the team by managing the day to day operation of the company
• Assisted customers with packages & any other inquiries related to shipments ensuring the highest level of professionalism
• Prepared shipments for export through activities such as weighing, labeling packages & preparing export documents.

Promotional Items

• Purchase of promotional items for companies locally and internationally

• Sample/proof of products before purchasing in bulk

• Create products to suit the company’s needs and requirements

• Attended trade shows to meet new vendors

• Books/journals, caps, pens, key chains, towels, mugs shirts etc.

(LOST BUSINESS DURING COVID PANDEMIC)

• Customer Assistance
• Stocker
• Phone Orders/Refunds
• Clothing Inputs Into The System

• Customer Service/Floor Assistance
• Stocker
• Unloaded Delivery Trucks With New Merchandise

Handled Customer Service for the following accounts:

Money Network

• Bureau of Prisoners (BOP) adjusting back into the workforce using the money cards

• FBI dealing business accounts

• Walmart Payroll along with other companies using a paycard

• Middle Class Tax Refund(MCTR) California stimulus also Economic Impact Payment (EIP)

• Department of Unemployment NJ, SC, NYC, PA, NC

• Indian Reserved Payment

• Dealt with disputes for all of the above and advising them when funds will be placed back in their accounts

Bank Of America (BofA - Bill Pay)

• Able to understand and navigate through the system

• Responsible for revolving customer inquiries received by phone and email.

• Claims, tasking it out e.g copies of electronic payment, draft checks and corporate checks mailed, email or faxed to customer or merchant or create a Good Faith Letter(GFL)

• Submitting dispute on customer behalf

• Reaching out to bank branches and other department to assist clients needs

• Provided Follow up on needed projects when needed

• Responsible for a Payee contact assist in why the funds was not posted and to verify other information is correct

• Researched on purge docs. (Outdated docs)

• Claims Department

• Assisted new employees in learning the program

• Bank of America Fraud Department
• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Recover stolen funds
• Fraud detection/detective fraud on the phone call and putting a stop to it before a client is affected