Bryant Hayes

• Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
• Collaborated with team members to improve sales strategies and meet monthly targets.
• Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
• Maximized revenue by recommending appropriate rental products and upselling services to customers.
• Increased customer satisfaction by providing excellent service and addressing client needs promptly.
• Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.

• Manage end-to-end customer rental experience, including reservations, vehicle selection, and contract processing

• Drive revenue growth through strategic upselling of vehicle upgrades and additional services

• Maintain accurate inventory records and coordinate vehicle availability

• Provide comprehensive vehicle orientations and emergency assistance to customers

• Process complex documentation while ensuring compliance with company policies

• Consistently deliver exceptional customer service, resulting in positive feedback and repeat business

• Managed full-service front desk operations in high-volume downtown hotel

• Processed guest check-ins/check-outs while maintaining accurate financial records

• Resolved guest concerns efficiently to ensure high satisfaction levels

• Conducted night audit procedures and balanced daily transactions

• Coordinated with departments to fulfill guest requests and maintain service standards