Aleshia Shaw
East St. Louis,IL
Summary
Experienced Claims and Administrative professional with a strong background in warranty processing, insurance claims, customer service, documentation, and operational support. Skilled in managing high-volume workloads, maintaining accurate records, resolving complex inquiries, and coordinating with internal teams and external partners. Committed to accuracy, efficiency, and professional service.
Overview
10
10
years of professional experience
Work History
Warranty Clerk
Beelman Trucking Company
05.2025 - Current
- Facilitated warranty claim processing while managing multiple priorities and deadlines to ensure timely outcomes.
- Monitored submission status, core returns, and reimbursement updates to expedite resolution process.
- Reviewed repair order records, documentation, and labor hours for accuracy and compliance with standards.
- Answered incoming calls from mechanics, vendors, and management, then routed each call to correct contact.
- Updated mechanics timecards and confirmed accuracy before payroll deadlines.
- Set up and managed employee access in the Trimble system.
- Provided daily administrative and operational support in high-volume environment.
- Tracked overdue oil changes in Microsoft Excel to ensure timely maintenance and continuity of service.
- Processed renewal of license plate stickers to maintain regulatory compliance.
Examiner, Claims Management
American Water Resources
07.2020 - 04.2025
- Reviewed and processed high-volume insurance claims with accuracy to support timely resolutions.
- Handled escalated and complex calls to resolve issues and support customer satisfaction.
- Communicated with contractors about claims and payments.
- Checked American Water Resources claim files for policy compliance.
- Recorded claim activity in internal systems and Excel to keep records organized for easy retrieval.
Claims Specialist
American Water Resources
09.2016 - 07.2020
- Processed new claims efficiently while meeting daily productivity and call requirements.
- Reviewed coverage details and determined eligibility through system checks and phone communication.
- Answered incoming calls, placed outbound calls, and shared clear claim status updates with customers.
- Handled multiple claim queues while balancing accuracy and timely resolution.
- Provided prompt claim status updates to customers and service partners, improving communication.
- Reviewed claim documentation for American Water Resources customer accounts.
- Worked with billing and operations teams on claim-related issues.
- Stayed current on policies, procedures, insurance coverage benefit levels, eligibility systems, and verification processes.
Education
High School Diploma -
East St. Louis Senior High School
05-2013
Skills
- Claims Processing
- Warranty Processing
- Claims auditing
- High-Volume Call Handling
- Customer communication
- Payroll Administration
- Office software proficiency
- Attention to detail
- Time Management & Prioritization
- Fast-paced multitasking
- Conflict resolution
- Professional Phone Etiquette
Timeline
Warranty Clerk
Beelman Trucking Company
05.2025 - Current
Examiner, Claims Management
American Water Resources
07.2020 - 04.2025
Claims Specialist
American Water Resources
09.2016 - 07.2020
High School Diploma -
East St. Louis Senior High School