Summary
Overview
Work History
Education
Skills
Certification
Timeline

Bryant Keigan

Cedar Falls,IA

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.



Overview

13
13
years of professional experience
1
1
Certification

Work History

Shift Manager

Inspire Brands
10.2015 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Managed staff hiring, training and supervision.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels.
  • Constructed and revised weekly schedules; making adjustments per time off requests/newly submitted availabilities, worked with team members to provide the most optimized, satisfactory scheduling possible.

Customer Service Representative

U-Haul Moving and Storage
08.2021 - 08.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Maintained an organized rental log with appointments for truck and storage unit rentals, reaching out to clients with questions in regards to their rental and helpful information to ensure the best business exchange possible.
  • Storage management; which includes patrolling the premise to confirm all units are in compliance with the company standard, as well as using customer contact information to reach out to delinquent accounts.
  • Inspecting/Servicing our rental vehicles to a low to moderate level based on the previously stamped service date; submitting tickets through the company portal for any higher class maintenance.

Crew Member

McDonald's
03.2012 - 02.2014
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Improved team morale, leading to increased productivity and reduced turnover.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.

Education

High School Diploma -

Cedar Falls High School, Cedar Falls, IA
06.2014

Skills

Cash Handling

Decision-Making

Customer service focus

Employee Training

Workplace Safety

Staff Motivation

Opening and closing procedures

Punctual and Reliable

Handling Customer Complaints

Energetic and Enthusiastic

Training and mentoring

Delegating Work

Quality Assurance

Certification

  • Forklift Operator Certification – U-Haul Moving and Storage January 2022 (Renews every 3 years)
  • Propane Handling Certification - U-Haul Moving and Storage November 2021 (Renews every 3 years)
  • ServSafe Food Handling Certification - Inspire Brands 2015 (Renews every 3 years)
  • ServSafe Alcohol Certification - Inspire Brands 2022 (Renews every 3 years)
  • ServSafe Manager Certification - Inspire Brands 2022 (Renews every 5 years)

Timeline

Customer Service Representative - U-Haul Moving and Storage
08.2021 - 08.2023
Shift Manager - Inspire Brands
10.2015 - Current
Crew Member - McDonald's
03.2012 - 02.2014
Cedar Falls High School - High School Diploma,

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Bryant Keigan