Bryant Phabmixay
Santa Ana,CA
Summary
Results-oriented Retail Management professional with 9 years of experience driving operational excellence and sales growth in high-volume and luxury environments. Proven track record in strategic staff scheduling, talent acquisition, and complex inventory procurement for prestige brands. Adept at bridging the gap between back-end operations and front-end client experiences to consistently exceed revenue targets and maintain brand integrity.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Planet Beauty
Marina Del Rey, CA
03.2021 - 03.2025
- Operations & Staff Leadership: Orchestrate daily store operations, including strategic staff scheduling to ensure optimal floor coverage and labor cost management during peak and promotional periods.
- Talent Acquisition: Lead the recruitment lifecycle for Beauty Advisor positions, from initial interviewing to onboarding, ensuring the team meets high-end service standards.
- Inventory & Brand Procurement: Manage high-volume procurement and vendor relations for prestige brands including Natura Bisse, Dermalogica, and Epicuren; proactively resolve inventory discrepancies and supply chain issues.
- Sales Performance: Drive the team to consistently achieve and surpass daily and monthly revenue targets through coaching and visual merchandising strategy.
- Client Experience & Fulfillment: Oversee the e-commerce fulfillment process and "special request" concierge services, ensuring white-glove shipping and handling for high-value client purchases.
- Financial Accountability: Manage cash handling, store opening/closing procedures, and financial reporting with a high degree of accuracy and integrity.
Department Manager
Old Navy
Burbank, CA
05.2017 - 03.2021
- Department Leadership: Held full operational accountability for the Men’s Department, driving departmental sales goals and executing corporate merchandising directives.
- Visual Merchandising Strategy: Managed store-wide aesthetic, including the development and installation of high-impact storefront displays and window sets to maximize foot traffic and brand engagement.
- Inventory & Operational Excellence: Maintained rigorous oversight of departmental inventory, including replenishment cycles, stockroom organization, and product flow to ensure 100% product availability for customers.
- Customer Advocacy: Acted as the primary point of contact for high-level client requests and conflict resolution, maintaining store reputation by resolving complex complaints with professional diplomacy.
- Operational Integrity: Managed high-volume cash handling procedures and end-of-day register balancing, ensuring full compliance with company financial policies and zero-discrepancy standards.
- Performance Metrics: Consistently met or exceeded daily sales quotas through proactive floor management, staff supervision, and strategic product placement.
Education
High School Diploma -
C'olleen O'Hara Beauty School
Santa Ana, CA07.2014
High School Diploma -
Los Angeles Metropolitan Skills Center
Los Ángeles, CA06.2004
Skills
- Strategic Staff Scheduling
- Talent Acquisition
- Team Development
- Conflict Resolution
- Inventory & Procurement
Leadership & People Management
- P&L Awareness
- Visual Merchandising
- Omni-Channel Operations
- Clienteling
- Relationship Management
- Compliance
Timeline
Assistant Manager
Planet Beauty
03.2021 - 03.2025
Department Manager
Old Navy
05.2017 - 03.2021
High School Diploma -
C'olleen O'Hara Beauty School
High School Diploma -
Los Angeles Metropolitan Skills Center