Winnie Low
Laguna Hills,CA
Summary
Experienced property management professional with over 20 years in multi-family asset management. Proven track record in team leadership, budget management, and enhancing resident satisfaction. Multilingual communicator skilled in English, Cantonese, Mandarin, and Malay, committed to operational efficiency, and community relationship building.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Essex Property Trust Inc
Fountain Valley, California
11.2025 - Current
- Following a corporate portfolio realignment, currently lead a high-density portfolio of 4 communities totaling 1,086 units, maintaining responsibility for financial performance, resident experience, and team leadership.
- Managed a diverse team of 16 associates, focusing on maintenance and administrative tasks to drive accountability and elevate service standards.
- Directed daily multi-site operations, ensuring streamlined workflows and operational excellence across all departments.
- Developed and executed strategic business plans to drive financial performance, occupancy growth, and operational efficiency.
- Led annual budgeting and reforecasting processes, aligning financial resources with portfolio objectives and profitability targets.
- Cultivated strong partnerships with internal stakeholders, cross-functional teams, and community partners to enhance collaboration and performance outcomes.
- Championed leadership development and succession strategy by hiring, coaching, and retaining top-performing managers to ensure sustained operational excellence.
- Implemented targeted training initiatives to strengthen operational knowledge, elevate customer service standards, and improve team effectiveness.
- Resolved complex resident concerns with professionalism and urgency, preserving community reputation and service excellence.
- Analyzed financial performance trends, identifying cost-control opportunities and revenue enhancement strategies.
- Partnered with Maintenance Supervisors and Operations Coordinators to uphold Essex standards through oversight of purchase order compliance, work order execution, unit turns, curb appeal, vendor management, inventory controls, capital projects, and the resident move-in experience.
- Maintained strict financial oversight by reviewing and approving purchase orders, auditing vendor invoices to prevent overbilling, and ensuring pricing accuracy and budget adherence.
- Led and supported Community Relations Managers through the collections process, maintaining delinquency within company benchmarks and strengthening asset preservation strategies.
- Ensured compliance with Fair Housing regulations, Landlord-Tenant laws, OSHA standards, and company policies to mitigate operational and legal risk.
General Community Manager
Essex HUB at Pinnacle at Fullerton
Fullerton
05.2023 - 11.2025
- Direct a team overseeing 10 communities/ 1,955 units, ensuring operational excellence and achievement of organizational goals.
- Achieved a 4.5 Google & Yelp rating YTD, surpassing the 4.0 target across the portfolio.
- Reduced 1- and 2-star reviews to 12%, improving reputation (goal
- Surpassed collection goals with -0.3% delinquency, better than the 0.4% target, using Yardi protocols.
- Increased call response rate high 90%.
- Oversaw budgets and financial reporting, consistently meeting revenue and expense goals.
- Enhanced resident satisfaction through proactive communication, leasing strategies, and event coordination.
Interim Area Manager (Coverage Assignment)
Essex Property Trust
Santa Ana
07.2024 - 02.2025
- Managed operations for 11 properties totaling 3,031 units, while providing interim coverage as Area Manager.
- Boosted Funnel Answer Call Rate from low 40s to high 80s within two months by addressing escalations and implementing accountability measures.
- Coordinated turn teams and inspected vacant units to ensure quality standards and on-time readiness.
- Reduced pushed move-ins from ~24 units per day to 1–2 per month through stronger process oversight and accountability.
- Coached and supported team members by addressing concerns, enhancing performance, and fostering engagement.
- Supervised daily operations across multiple locations to optimize efficiency and consistency.
- Partnered with upper management to develop and execute strategic operational plans.
- Promoted positive customer service experiences by resolving conflicts swiftly and effectively.
Senior Community Manager
Essex Property Trust
La Habra, California
09.2020 - 05.2023
- Oversaw operations for two communities with 507 units, achieving 96-98% occupancy rates.
- Achieved employee engagement score of 8.2, exceeding company target of 8.0
- Implemented marketing and renovation strategies that improved retention and leasing outcomes.
- Recruited, trained, and developed staff to ensure compliance with Fair Housing regulations.
- Facilitated communication between team members and leadership to gather feedback effectively.
- Collaborated with cross-functional teams to align community goals with organizational objectives.
- Conduct regular site walks to ensure strong curb appeal, and fresh, market-ready vacant units.
Community Manager
Essex Property Trust
12.2006 - 05.2023
- Villa Angelina 256 units, Placentia (2016)
- Haver Hill 264 units, Fullerton, CA (2012)
- Capri @Sunny Hills 102 units, Fullerton, CA (2007)
- Walnut Heights 163 units, Pomona, CA (2006)
- Fostered community relationships through regular engagement and communication efforts.
- Developed and implemented community initiatives to enhance member involvement.
- Coordinated events and activities to promote community spirit and collaboration.
- Organized feedback sessions to gather member insights for community improvement.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
Assistant Manager
Essex Property Trust
Fullerton, California
01.2004 - 06.2006
- Managed 158 units, including five commercial spaces, ensuring optimal performance.
- Coordinated daily operations with maintenance team to streamline inter-departmental workflow.
- Supervised staff and management to enhance team productivity and accountability.
- Assisted in P&L budgeting, rent increase analysis, and development of marketing strategies.
- Addressed customer service inquiries and resolved complaints promptly to maintain satisfaction.
- Supported budgeting processes while monitoring delinquency rates for financial stability.
Leasing Consultant
Essex Property Trust
Huntington Beach, California
05.2002 - 01.2004
- Huntington Villas (Huntington Beach, CA -114 Unit) & Parcwood (Corona, CA - 312 units).
- Sustained 97-99% occupancy by maintaining a 45% closing ratio.
- Conducted property tours and facilitated resident onboarding processes.
- Managed pre-move-in/out inspections to ensure property readiness.
- Coordinated maintenance requests and ensured timely service completion.
- Established strong relationships with residents to foster community satisfaction.
- Prepared lease agreements and processed security deposits and rent payments.
- Responded to inquiries regarding unit availability and pricing efficiently.
- Assisted prospective residents during tours, addressing all questions thoroughly.
Education
BBA - Hospitality Management
University of Malaya
Kuala Lumpur, Malaysia06-1995
Skills
- Team leadership, staff development, performance coaching, employee engagement, conflict resolution
- Strategic planning, budgeting and expense control, financial analysis, delinquency management, vendor coordination
Leadership & People Management
Operational & Financial Management
- Yardi, Funnel, Microsoft Office Suite, Data Analysis & Reporting and Procurement & Payscan Systems
- Resident engagement strategies, lease and fair housing compliance, customer relationship management, community involvement, and resident retention Process and organizational skills
Technology & Systems
Property & Resident Relations
Accomplishments
- Lead at Every Level Award 2025
- Community of the Year 2018
- Certificate of Excellence 2018
- Mission Impossible Award 2007
- Star Performance in Sales 2008
- Top Gun Award 2005
- Star Performance in Sales 2005
Certification
- ARM Certifications - Institute Of Real Estate Management
- Asbestos Calls III Property Management
- Lead RRP Certification - Property Management
- Oz Accountability Certification for Facilitation - Learning & Development
Timeline
General Manager
Essex Property Trust Inc
11.2025 - Current
Interim Area Manager (Coverage Assignment)
Essex Property Trust
07.2024 - 02.2025
General Community Manager
Essex HUB at Pinnacle at Fullerton
05.2023 - 11.2025
Senior Community Manager
Essex Property Trust
09.2020 - 05.2023
Community Manager
Essex Property Trust
12.2006 - 05.2023
Assistant Manager
Essex Property Trust
01.2004 - 06.2006
Leasing Consultant
Essex Property Trust
05.2002 - 01.2004
BBA - Hospitality Management
University of Malaya
References
References available upon request.