Bryant Quiroa De La Fuente
Houston,TX
Summary
Dynamic Customer Service Representative with proven expertise at Food Town Market, excelling in conflict resolution and customer satisfaction. Recognized for enhancing loyalty through empathetic complaint handling and effective problem resolution. Strong critical thinking skills complemented by in-depth product knowledge, driving repeat business and improving user experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Food Town Market
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Alief Taylor High School
Houston, TXSkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
Languages
English,Spanish
Native or Bilingual
Timeline
Customer Service Representative
Food Town Market
09.2023 - Current
Alief Taylor High School
Similar Profiles
Salome KanadashviliSalome Kanadashvili
Cashier at Food Town MarketCashier at Food Town Market
Jose RamosJose Ramos
Customer Service Associate at Food TownCustomer Service Associate at Food Town
Albert DaileyAlbert Dailey
Courtesy Clerk at Town and Country MarketCourtesy Clerk at Town and Country Market