Bryant Thornell
Kissimmee
Summary
Efficient healthcare support professional with experience in patient communication, appointment confirmations, and customer service. Skilled in outbound calling, electronic recordkeeping, and building positive client relationships. Proven ability to manage tasks independently and cooperatively while delivering reliable and compassionate service.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Rehabilitation Technician
First Step Therapy
Kissimmee
11.2022 - Current
- Call patients to confirm appointments and send reminder messages to ensure attendance.
- Maintain accurate patient records and monitor progress.
- Communicate effectively with patients and healthcare staff to ensure seamless care.
- Collaborated with other healthcare professionals to ensure comprehensive care for patients.
- Greet and assist patients at the front desk, providing friendly and efficient support.
- Maintained confidentiality of sensitive patient data in accordance with HIPAA regulations.
Customer Service Associate
Walgreens
Kissimmee
08.2022 - 11.2022
- Provided excellent customer service and assisted clients with product inquiries.
- Supported coworkers by completing tasks and minor errands, helping maintain smooth daily operations
- Managed inventory, stocked shelves, and ensured a clean, organized environment.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL 08.2020 - 05.2022
Skills
- Outbound and inbound call handling
- Data entry and electronic medical record keeping
- Active listening and clear phone communication
- Time management and self-motivation
- Customer service and relationship building
Timeline
Rehabilitation Technician
First Step Therapy
11.2022 - Current
Customer Service Associate
Walgreens
08.2022 - 11.2022
Associate of Arts - General Studies
Valencia College
08.2020 - 05.2022