Bryant Whitley
Mount Gilead,NC
Summary
Detail-oriented data analyst with a strong focus on effective communication and data-informed strategies. Experienced in analyzing trends to support client projects and collaborating with teams to identify data-driven solutions, enhancing overall performance.
Overview
10
10
years of professional experience
Work History
Client Data Analyst
Alight Solutions
Chicago, Illinois
05.2021 - 03.2026
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Analyzed data trends to support decision-making processes for client projects.
- Generated reports and analyzed data to provide insights into key performance and operational metrics.
- Collaborated with cross-functional teams to identify data-driven solutions for operational challenges.
- Documented data analysis processes to ensure clarity and consistency in methodologies.
Customer Service Representative
Alight Solutions
Charlotte, North Carolina
07.2017 - 05.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Collaborated with teams to streamline service delivery processes, improving response times.
- Documented customer interactions to ensure accurate record-keeping and facilitate effective follow-up.
Customer Service Representative
Randstad
Charlotte, North Carolina
06.2016 - 07.2017
- Delivered exceptional customer support across phone, email, and chat, ensuring timely resolution of inquiries.
- Resolved customer issues with knowledgeable and friendly service, contributing to positive experiences and satisfaction.
- Recorded customer interactions for precise tracking and efficient follow-up, enhancing service continuity.
Education
Bachelor of Arts - Religious Studies
University of North Carolina At Charlotte
Charlotte, NC05-2015
Associate of Arts - Education
Montgomery Community College
Troy, NC05-2010
Skills
- Data analysis
- Data visualization
- Data mapping
- Large dataset manipulation
- Data-informed strategies
- Client engagement
- Cross-functional collaboration
- Project management
- Problem solving
- Attention to detail
- Effective communication
- Time management
Timeline
Client Data Analyst
Alight Solutions
05.2021 - 03.2026
Customer Service Representative
Alight Solutions
07.2017 - 05.2021
Customer Service Representative
Randstad
06.2016 - 07.2017
Bachelor of Arts - Religious Studies
University of North Carolina At Charlotte
Associate of Arts - Education
Montgomery Community College