Marvin Davis
Maple Heights,OH
Summary
Dynamic IT and data professional with a proven track record adept in SQL querying and issue resolution. Excelled in enhancing system functionality and user satisfaction through agile project management and technical support. Skilled in transforming complex data into actionable insights, significantly contributing to project and operational successes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Data Analyst
Right Direction Behavioral Health
Cleveland, OH
02.2022 - Current
- Coordinates with healthcare professionals to verify and update client records, facilitating efficient data retrieval for treatment planning and progress tracking
- Formulated comprehensive SQL queries to systematically retrieve and examine data.
- Acts as a liaison between the behavioral health department and IT support teams to resolve technical issues and optimize database functionality.
Website Designer (Freelance)
Marveloustech
Maple Heights, OH
01.2021 - Current
- Design and develop user-friendly website interfaces leveraging HTML, CSS, and JavaScript, ensuring adherence to client specifications and design requirements
- Implement cutting-edge technologies to augment website functionality, focusing on user experience and performance optimization
- Conduct thorough cross-browser compatibility testing, maintaining consistent user experience across diverse web platforms and devices
IT Help Desk Agent
ROI Solutions Inc.
Remote
04.2021 - 11.2022
- Delivered comprehensive technical support, resolving hardware, software, and networking issues to enhance system functionality and user productivity
- Managed user accounts, profiles, and security settings, ensuring appropriate access privileges while maintaining system integrity
- Conducted regular system backups, safeguarding critical data and contributing to the continuity of operations
IT Support Specialist
PepsiCo
Twinsburg, OH
10.2019 - 10.2021
- Delivered comprehensive training to new hires on various computer systems and software applications, enhancing team productivity and system familiarity
- Resolved client technical issues efficiently through phone, email, and remote support, ensuring minimal downtime and high satisfaction levels
- Managed user account creation and configuration within Active Directory, maintaining secure and organized system access for all users
Junior Data Analyst
Hertz Car Rental
Cleveland, OH
08.2016 - 07.2018
- Supported the creation of departmental performance reports by collaborating with senior analysts on research and data analysis
- Performed data cleansing and organization, converting raw data into actionable insights for strategic decision-making
- Built dashboards with Tableau to monitor key performance indicators.
Project Coordinator
Autopart International
Cleveland, OH
02.2015 - 04.2016
- Managed comprehensive project documentation including development of detailed plans, budgets, and timelines, ensuring alignment with project objectives and milestones
- Assessed, monitored and reported on work progression.
Education
Associate of Applied Science - Computer Science And Programming
Cuyahoga Community College
Cleveland, OHBachelor of Science - Management Information Systems
Franklin University
Columbus, OHSkills
- Issue Resolution
- Documentation management
- Agile Project Management
- Data analysis
- SQL querying
- Technical Support
Certification
- Agile Project Management ( Alison )
- SQL Server for Data Analysis ( Alison )
- Management Information Systems ( Alison)
- Mobile Application Development (Post Degree Cert)
- .Net Programming (Post Degree Cert)
Timeline
Client Data Analyst
Right Direction Behavioral Health
02.2022 - Current
IT Help Desk Agent
ROI Solutions Inc.
04.2021 - 11.2022
Website Designer (Freelance)
Marveloustech
01.2021 - Current
IT Support Specialist
PepsiCo
10.2019 - 10.2021
Junior Data Analyst
Hertz Car Rental
08.2016 - 07.2018
Project Coordinator
Autopart International
02.2015 - 04.2016
Associate of Applied Science - Computer Science And Programming
Cuyahoga Community College
Bachelor of Science - Management Information Systems
Franklin University
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