Bryant Whitley
Mount Gilead,NC
Summary
Results-driven data professional with keen eye for detail and passion for uncovering actionable insights from data. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Team-oriented with strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.
Overview
10
10
years of professional experience
Work History
Client Data Analyst
Alight Solutions
Chicago, Illinois
05.2021 - 03.2026
- Manages own work and communicates status to team
- Understand how to utilize the data on our proprietary system to perform root cause analysis and trending for continuous improvement opportunities.
- Develop reports utilizing various data extraction tools to meet client plan rules and/or resolve issues.
- Develops Alight’s proprietary system for new client project requests based upon complete plan rules
- Problem solves systematic issues by analyzing Alight’s proprietary system to determine gaps in functionality as compared to client plan rules to arrive at the true root cause of an issue.
- Demonstrates quality assurance fundamentals by executing test plans to ensure client plan rules meet systematic specifications
- Define plan rules for new client facing project work
- Provides creative solutions to continuously improve and optimize client delivery
- Opportunity to oversee and coach others with regards to a specific project and/or process
- Lead projects utilizing standard project management disciplines
- Understands the project life cycle and deployment governance
- Working on escalations from our client that are urgent in nature
- Participating in quality assurance testing to ensure our projects move to the production environment per requirements
- Cleaning up participant accounts that result from systematic defects or bad data
- Configure our system for a project based on client requirements
- Collaborates with the client to resolve requests they may have related to a project or an escalated employee issue
- Resolves cases and/or systematic edits for our clients’ employees
- Works daily with other Alight Colleagues, third-party providers, and client contacts to ensure seamless process delivery for our clients’ employee
Customer Service Representative
Alight Solutions
Charlotte, North Carolina
07.2017 - 05.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Collaborated with teams to streamline service delivery processes, improving response times.
- Documented customer interactions to ensure accurate record-keeping and facilitate effective follow-up.
Customer Service Representative
Randstad
Charlotte, North Carolina
06.2016 - 07.2017
- Delivered exceptional customer support across phone, email, and chat, ensuring timely resolution of inquiries.
- Resolved customer issues with knowledgeable and friendly service, contributing to positive experiences and satisfaction.
- Recorded customer interactions for precise tracking and efficient follow-up, enhancing service continuity.
Education
Bachelor of Arts - Religious Studies
University of North Carolina At Charlotte
Charlotte, NC05-2015
Associate of Arts - Education
Montgomery Community College
Troy, NC05-2010
Skills
- Data analysis
- Data mapping
- Large dataset manipulation
- Data-informed strategies
- Project management
- Problem solving
- Attention to detail
- Effective communication
- Data visualization and presentations
- SQL
- Analytical problem solving
- Benefits administration
Timeline
Client Data Analyst
Alight Solutions
05.2021 - 03.2026
Customer Service Representative
Alight Solutions
07.2017 - 05.2021
Customer Service Representative
Randstad
06.2016 - 07.2017
Bachelor of Arts - Religious Studies
University of North Carolina At Charlotte
Associate of Arts - Education
Montgomery Community College