Bryauna Peterman
Houston,TX
Summary
Dynamic professional with a proven track record in customer relations and business management, notably as Owner of Lucky Credit Repair. Expert in developing tailored strategies that enhance client satisfaction and improve credit scores. Skilled in project management and relationship building, ensuring compliance and operational excellence in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Owner
Lucky Credit Repair
Houston
03.2022 - Current
- Developed customized credit repair strategies for clients to improve credit scores effectively.
- Analyzed client financial reports to identify areas for improvement and implement targeted solutions.
- Managed client communications, ensuring timely updates and support throughout the credit repair process.
- Trained new staff on best practices in credit repair services and customer relationship management tools.
- Oversaw compliance with federal regulations related to credit repair industry standards and practices.
Customer Service Representative
Total Marketing Concepts
Sanford, Florida
07.2016 - 08.2022
- Assisted customers with inquiries and product information, ensuring a positive experience.
- Resolved customer complaints efficiently, enhancing satisfaction and loyalty.
- Coordinated with team members to streamline customer service processes, improving response times.
- Maintained accurate records of customer interactions using CRM software for effective follow-ups.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Associate
Sears Holdings Company
Hobart, IN
11.2014 - 06.2016
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in sales data.
- Maintained store appearance by organizing merchandise and restocking shelves regularly.
- Collaborated with team members to achieve sales goals and improve customer satisfaction ratings.
Education
Nursing
CHCP Medical School
HoustonBiology
Purdue University
West Lafayette, INHigh School Diploma -
Merrillville High School
Merrillville, IN05.2014
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Client service
Project management
Business management
Business planning
Strategic planning
Staff management
Marketing
Team oversight
Financial management
Staff hiring
Business administration
Consulting
Timeline
Owner
Lucky Credit Repair
03.2022 - Current
Customer Service Representative
Total Marketing Concepts
07.2016 - 08.2022
Sales Associate
Sears Holdings Company
11.2014 - 06.2016
Nursing
CHCP Medical School
Biology
Purdue University
High School Diploma -
Merrillville High School