Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bryce Cummings

San Angelo,TX

Summary

Motivated and detail-oriented professional with a strong background in customer service. Skilled in building customer relationships and organizational abilities with a service-orientated mindset. Seeking a full-time position that offers professional challenges, utilizing interpersonal skills and customer satisfaction to achieve purpose-driven results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Personal Shopper

Walmart
09.2022 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Created attractive displays to attract more customers and increase sales.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Managed over 100 customer orders per day

Life Insurance Agent

North American Senior Benefits
06.2022 - 09.2022
    • Maintained high standards of customer service by building relationships with clients.
    • Analyzed customers' financial situations to recommend appropriate life insurance policies.
    • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
    • Negotiated with customers and insurance companies to secure favorable policy terms.
    • Retained up-to-date industry knowledge for accurate, well-informed customer interactions.

HVAC Installer

Unlimited Air
01.2022 - 06.2022
    • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
    • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
    • Installed components to improve HVAC system performance.
    • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
    • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
    • Kept accurate records of work activities, time, materials and faults on work orders.

Server Shift Leader

House Of Teriyaki
11.2018 - 01.2021
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Increased sales on promotional items by over 50%

Education

Undergraduate - Business Management

Angelo State University
San Angelo, TX

Associate of Science - Cyber Security

Wilmington University
New Castle, DE
12.2024

High School Diploma -

Central High School
San Angelo, TX
05.2020

Skills

    • Sales Expertise
    • Delivery Management
    • Proper Staffing
    • Personalized Support
    • Shrink Minimization
      • Guest Experiences
      • Professional Relationships
      • Customer Service
      • Customer Relationship Management

Certification

  • Licensed Life Agent (June 2022- April 2024)
  • Microsoft Office Specialist

Timeline

Personal Shopper

Walmart
09.2022 - Current

Life Insurance Agent

North American Senior Benefits
06.2022 - 09.2022

HVAC Installer

Unlimited Air
01.2022 - 06.2022

Server Shift Leader

House Of Teriyaki
11.2018 - 01.2021

Undergraduate - Business Management

Angelo State University

Associate of Science - Cyber Security

Wilmington University

High School Diploma -

Central High School

Similar Profiles

CREATE PROFILE
Bryce Cummings