Bryce Curson

• Automated recurring data reports using vba, reducing manual administrative work and improving reporting consistency.
• Designed, updated, and maintained the company's SharePoint site to improve internal communication and document accessibility.
• Provided Tier 1 technical support for Windows workstations, Microsoft 365, printers, and network connectivity issues.

• Provided in-person and remote technical support for Windows workstations and Microsoft 365 applications.
• Diagnosed and resolved hardware, software, printer, and network connectivity issues.
• Managed Active Directory user accounts, password resets, and Group Policy troubleshooting.
• Configured employee workstations and managed onboarding/offboarding processes including Active Directory account provisioning.
• Assisted with deployment and configuration of a Wi-Fi mesh network to improve wireless coverage throughout company facilities.
• Installed, configured, and deployed hardware including desktops, laptops, monitors, printers, and scanners.
• Documented recurring issues and assisted users with technical best practices.

Provided IT support. Troubleshooted issues with various programs. Crafted my own curriculum and instructed middle and high school aged students in various topics of computer science.