Bryce Edelstein
Summary
Personable and positive, with natural ability to connect with people and create welcoming environments. Understands importance of excellent customer service and possesses strong communication skills. Dedicated to enhancing guest experience and fostering customer loyalty. With over nine hundred hours of great service dedicated to being reliable and creating amazing guest experiences.
Overview
1
1
year of professional experience
Work History
Guest Service Ambassador
Waterworld
05.2024 - 09.2024
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Maintained a welcoming environment with exceptional attention to detail and cleanliness standards.
- Took and aided phone calls and customer concerns through personalized assistance and communication.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Maintained high level of professionalism and discretion when dealing with guests.
Cashier
Waterworld
05.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Handled day to day point of sale transactions and assisted with phone call traffic.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
The Academy of Charter Schools
Westminster, CO05-2026
Associate of Science -
Front Range Community College
Westminster, CO05-2026
Skills
- Hospitality industry experience
- Strong empathy
- Guest relations
- Complaint handling
- Reservation management
- Customer service
- Payment processing
- Effective problem solving
- Teamwork and willingness to learn and lead
Timeline
Guest Service Ambassador
Waterworld
05.2024 - 09.2024
Cashier
Waterworld
05.2023 - 09.2023
High School Diploma -
The Academy of Charter Schools
Associate of Science -
Front Range Community College
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