Bryce Gibb
Customer Service Representative
Salt Lake City,UT
Summary
Astute Customer Service professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
PillPack By Amazon Pharmacy
Salt Lake City, UT
06.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Assisted management and trainers with training the new employees and answering their questions.
- Provided primary customer support to internal customers on the phone, via email, and a live chat platform.
Customer Service Representative
Black Turtle Services
Sandy , UT
09.2016 - 06.2019
- Efficiently provided professional assistance for customers over the phone.
- Actively assisted management by monitoring calls, coaching, and floor support for other agents.
- Assisted with certifying new employees to take customer facing phone calls.
- Worked as a New Hire Advisor assisting new hires in the transition period between training and the call floor.
Training Assistant
Black Turtle Services
Sandy , UT
- Assisted running new hire training lessons by teaching lessons and leading class discussions.
- Performed clerical duties such as documenting attendance, time sheets, and statistics.
- Greeted and interacted with new hires to keep them engaged and motivated.
- Prepared and organized events and lunches for training classes by picking up supplies and food.
Education
GED -
Morgan High School
Morgan, UTSkills
- Training facilitation
Timeline
Customer Service Representative
PillPack By Amazon Pharmacy
06.2019 - Current
Customer Service Representative
Black Turtle Services
09.2016 - 06.2019
Training Assistant
Black Turtle Services
GED -
Morgan High School
Similar Profiles
TAHNEE THOMASTAHNEE THOMAS
Pharmacy Customer Care Team Leader at PillPack Pharmacy / Amazon PharmacyPharmacy Customer Care Team Leader at PillPack Pharmacy / Amazon Pharmacy
MOLLY CORDMOLLY CORD
Customer Care Advisor & Training Ambassador at Pillpack By Amazon PharmacyCustomer Care Advisor & Training Ambassador at Pillpack By Amazon Pharmacy
Zedy R MoueleZedy R Mouele
Virtual Customer Care Advisor at PillPack By Amazon PharmacyVirtual Customer Care Advisor at PillPack By Amazon Pharmacy