Bryce Goldsby
Atlanta,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Morgan Stanley | E-TRADE
2020.12 - Current
- Resolved technical issues, ensuring unparalleled customer satisfaction.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Tasked with data entry, records oversight and issue resolution for team of 120 customer service personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Assistant to the Project Manager
Goldmarc Construction Services
2018.01 - 2020.12
- Prepared and submitted budget estimates, progress reports, and cost tracking reports.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
- Monitored project performance to identify areas of improvement and make adjustments.
Sales Associate Manager
NX Direct
2017.01 - 2018.04
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
Education
Bachelor of Science (B.S.) - Exercise Science
Georgia Southern University
Statesboro, GA05.2017
Skills
- MS Office (Data Analysis, Reporting)
- Adobe Software (Advanced Proficiency)
- Team Development and Management
- Data Collection
- Product Knowledge
- Complaint Resolution
- Account Updating
- Technical Support
Timeline
Customer Service Representative
Morgan Stanley | E-TRADE
2020.12 - Current
Assistant to the Project Manager
Goldmarc Construction Services
2018.01 - 2020.12
Sales Associate Manager
NX Direct
2017.01 - 2018.04
Bachelor of Science (B.S.) - Exercise Science
Georgia Southern University