Bryce Haynes
Sonora,KY
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Hardin County Water District No. 2
Elizabethtown, KY
09.2023 - Current
- Provided customer service by being the representative to billing concerns as well as service related issues, ensuring accurate resolutions for the customer.
- Inspect, maintain and repair water meters to ensure accurate readings and proper system functionality.
- Demonstrated competency in problem-solving and attention to detail by resolving service issues efficiently.
- Communicated clearly and effectively with customers to explain the issues and solutions, ensuring they are understanding and satisfied.
- Maintained accountability and reliability while working independently and as part of a team.
- Completed tasks in a timely manner, showing great time management abilities.
SERGEANT (E-5) - 74D, 92Yb (Team Leader / Operatio
Kentucky Army National Guard
Leitchfield, KY
01.2020 - Current
- Provided leadership and supervision to team members during daily operations, guaranteeing that all work was done efficiently and correctly in stressful, high-pressure environments.
- Ensured responsibility and accountability for the equipment and other assets worth more than $1 million, guaranteeing their proper use and handling, as well as being compliant with strict military standards.
- Collaborated with team members to accomplish projects, overcome challenges, and achieve the desired results on time.
- Trained and mentored to personnel, emphasizing discipline, reliability, and productivity.
- Demonstrated strong communication skills in both individual and team settings.
Apprentice Plumber
Hornback Plumbing
Elizabethtown, KY
01.2021 - 09.2023
- Demonstrated reliability and strong work ethic by completing tasks on schedule and under budget, while meeting high customer and professional expectations.
- Maintained tools and equipment while following company procedures and safety guidelines.
- Worked as a member of a team to complete projects, while at the same time coordinating with other companies to complete work.
- Diagnosed issues and supporting problem-solving efforts to ensure timely and effective repairs.
- Maintained a professional, tactful relationship with customers to support good communication and reliability.
Education
Bachelor of Science - Communications
Eastern Kentucky University
Richmond, KY05-2027
Associate of Arts - Arts
Elizabethtown Community And Technical College
Elizabethtown, KY08-2023
High School Diploma -
Elizabethtown High School
Elizabethtown, KY05-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Product knowledge
- Documentation
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
Hardin County Water District No. 2
09.2023 - Current
Apprentice Plumber
Hornback Plumbing
01.2021 - 09.2023
SERGEANT (E-5) - 74D, 92Yb (Team Leader / Operatio
Kentucky Army National Guard
01.2020 - Current
Bachelor of Science - Communications
Eastern Kentucky University
Associate of Arts - Arts
Elizabethtown Community And Technical College
High School Diploma -
Elizabethtown High School