Summary
Overview
Work History
Education
Certification
Timeline
Generic

Bryce Long

West Chester,Pennsylvania

Summary

Dedicated and detail-oriented Support Technician with expertise in Active Directory, VMware support, hardware and software troubleshooting, and SCCM deployment. Proven ability to troubleshoot and deliver software support efficiently, with an emphasis on end-user satisfaction. Support-focused, with interests in IT security and infrastructure.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Support Technician II

Flagship Credit Acceptance
Chadds Ford, Pennsylvania
06.2023 - 08.2025
  • Provided troubleshooting support for remote and in-office employees using Active Directory and SCCM.
  • Configured and imaged laptops and tablets for associate use, ensuring readiness.
  • Spearheaded iPhone upgrade project for over 60 company managers during internship.
  • Delivered software support for VMware, Intune, Carbon Black, Cisco Jabber, Appgate, and Remote Desktop.
  • Assisted in development of Powershell scripts for FreshService ticketing system to enhance efficiency.

Sales Associate/Keyholder

Men's Wearhouse
Exton, Pennsylvania
09.2021 - 05.2023
  • Act as manager on duty by actively coaching team on selling practices, supporting a safe work environment, and monitoring daily sales goals
  • Built relationships with customers to encourage repeat business and a positive experience

Support Technician

Tri-County Suburban Realtors
Malvern, Pennsylvania
02.2022 - 08.2022
  • Facilitated account initialization, password resets, and troubleshooting for over 10,000 members using DocuSign, zipForms, Supra eKey, and FOREWARN.
  • Administered member benefit databases, including RAMCO, DocuSign, and FOREWARN.
  • Developed detailed documentation for support processes to expedite issue resolution for team members.

Education

Bachelor of Science - Computer Science

West Chester University of Pennsylvania
West Chester, PA
12-2023

Associate of Science - Computer Science

Delaware County Community College
Media, PA
12-2021

Certification

  • Google IT Support Professional Certificate | July 2024 – ID S8FBJNUZTSCW
  • Cisco Network Security Certification | November 2024 – ID VQ0MY7ZPDBBI
  • Google Foundations of Cybersecurity | December 2024 – ID DIPPGBQ40EK0

Timeline

Support Technician II

Flagship Credit Acceptance
06.2023 - 08.2025

Support Technician

Tri-County Suburban Realtors
02.2022 - 08.2022

Sales Associate/Keyholder

Men's Wearhouse
09.2021 - 05.2023

Bachelor of Science - Computer Science

West Chester University of Pennsylvania

Associate of Science - Computer Science

Delaware County Community College

Similar Profiles

CREATE PROFILE
Bryce Long