LEONARDO PADILLA
Information Technology
Sacramento,CA
Summary
Experienced support professional prepared to excel in technical support roles. Strong background in troubleshooting, system maintenance, and customer service. Highly collaborative, adaptable to changing needs, and consistently focused on achieving results. Known for reliability and effective communication skills.
Overview
7
7
years of professional experience
Work History
IT Support Technician II
4insite / SBM Management
McClellan, CA
03.2024 - Current
- Troubleshot hardware and software issues to enhance user satisfaction and operational efficiency.
- Provided technical support for end-users, ensuring timely resolution of inquiries and incidents.
- Collaborated with cross-functional teams to identify recurring issues and implement effective solutions.
- Provided training and support for new software implementations, ensuring smooth transitions for staff.
- Diagnosed and resolved technical issues to enhance system performance and user satisfaction.
Estimator
Caliber Collision
Sacramento, CA
09.2023 - 03.2024
- Led cost estimation processes for repair services, ensuring accuracy and compliance with industry standards.
- Collaborated with cross-functional teams to develop project scopes and timelines for vehicle repairs.
- Analyzed historical data to refine pricing strategies and improve overall profitability of repair estimates.
- Developed accurate cost estimates for collision repairs using industry-standard software and analysis techniques.
- Evaluated vehicle damage assessments to determine repair feasibility and associated costs.
Field Sales Consultant
AT&T Corporate
Sacramento, CA
01.2021 - 09.2023
- Developed customized sales strategies to meet client needs and improve customer satisfaction.
- Conducted market research to identify emerging trends and opportunities for product promotion.
- Established long-term relationships with key accounts, increasing loyalty and repeat business opportunities.
- Maintained responsibility for numerous accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Closed over 15 deals in less than 3 months.
- Developed and maintained relationships with key business clients to drive sales growth.
Teller
Wells Fargo
Sacramento, CA
06.2019 - 01.2021
- Processed customer transactions accurately and efficiently, enhancing overall service quality.
- Managed cash drawers, ensuring adherence to balancing procedures and minimizing discrepancies.
- Assisted customers with account inquiries and resolved issues promptly, promoting satisfaction and retention.
- Assisted customers with account inquiries and resolved issues promptly to enhance service experience.
- Conducted cash handling procedures, maintaining balanced cash drawers and adhering to security protocols.
- Trained new tellers on operational processes and customer service best practices to improve team performance.
Education
High School Diploma -
Florin High School
Sacramento, CA05-2017
Bachelor’s - Information Technology Management
Western Governors University
Remote01.2027
Skills
- Troubleshooting abilities
- Remote support
- Technical support
- Troubleshooting skills
- Repair skills
- Ticket management
- Help desk support
- Security protocols
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IT Support Technician II
4insite / SBM Management
03.2024 - Current
Estimator
Caliber Collision
09.2023 - 03.2024
Field Sales Consultant
AT&T Corporate
01.2021 - 09.2023
Teller
Wells Fargo
06.2019 - 01.2021
High School Diploma -
Florin High School
Bachelor’s - Information Technology Management
Western Governors University