Zamar Akins
Live Oak,USA
Summary
IT Support Technician II with hands-on experience supporting hybrid infrastructure, managing Active Directory/Entra ID identities, and resolving escalated technical issues across a multi-site banking environment. Strong troubleshooting, communication, and security-focused mindset with growing expertise in Microsoft 365, network configuration, and endpoint protection. Passionate about improving system reliability, strengthening security posture, and delivering responsive technical support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Technician II
First Federal Bank
09.2025 - Current
- Resolve a wide range of hardware, software, and connectivity issues across multiple branch locations to restore user productivity.
- Maintain and update switch configurations to ensure consistent network standards and reduce configuration drift.
- Respond to security-related incidents by isolating affected systems, correcting access issues, and supporting remediation steps.
- Apply security controls and follow internal policies to safeguard sensitive financial data.
- Monitor phishing alerts and suspicious activity, escalating confirmed threats and guiding users on safer practices.
IT Support Technician I
First Federal Bank
10.2024 - 09.2025
- Provided front-line and escalated support in a hybrid environment, addressing user issues efficiently and professionally.
- Created and maintained AD/Entra ID accounts with proper role-based access, ensuring accurate permissions throughout user lifecycle changes.
- Built PowerShell scripts to automate data parsing and repetitive support workflows.
- Diagnosed hardware/software issues and delivered clear, user-friendly communication.
- Assisted with early phases of the M365 and Entra modernization project, helping with transitions, permission updates, and resolving onboarding issues.
IT Intern
First Federal Bank
10.2023 - 10.2024
- Provided Tier 1 technical support via phone, email, and remote tools while following SLAs and escalation procedures.
- Documented troubleshooting steps and outcomes in the ticketing system to support team visibility and continuity.
- Assisted with imaging devices, configuring new-hire equipment, and maintaining accurate asset tracking.
- Partnered with other departments to complete multi-step technical tasks and support bank-wide initiatives.
Education
Associate in Science (A.S.) - Cyber Security
Florida Gateway College
Lake City, FL12.2026
Skills
- Technical Troubleshooting
- Windows & M365 Support
- Active Directory / Entra ID
- Ticketing Systems
- Network Configuration
- Endpoint Security
- PowerShell Scripting
- Identity & Access Management
Certification
- CompTIA A+, 2024-08-01 - 2027-08-01
- TestOut Network Pro, 2024-05-01
- TestOut PC Pro, 2023-12-01
Timeline
IT Support Technician II
First Federal Bank
09.2025 - Current
IT Support Technician I
First Federal Bank
10.2024 - 09.2025
IT Intern
First Federal Bank
10.2023 - 10.2024
Associate in Science (A.S.) - Cyber Security
Florida Gateway College