Bryce Maddox
Franklin Park,NJ
Summary
Results-driven operations manager with a proven track record in optimizing staff performance, reducing costs, and driving sales growth across multiple locations.
Dynamic multi-unit manager with extensive experience in operations management and staff development. Expertise in implementing training programs and enhancing communication, leading to improved team performance and customer satisfaction.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Starbucks Multi Unit Manager
Macys Foods Division
09.2024 - Current
- Supervised daily operations across multiple units to ensure compliance with company standards.
- Trained and developed staff to enhance team performance and customer service quality.
- Implemented inventory management practices, optimizing stock levels and reducing shrinkage.
- Analyzed sales trends to inform strategic decisions for product placement and promotions.
- Maintained optimal food cost of 33% in high volume locations
- Maintained steady 20% payroll cost while driving results
- Coordinated schedules for staff, ensuring adequate coverage during peak hours.
- Ensured safety protocols were consistently enforced to protect both employees and customers, minimizing accidents or incidents.
- Launched new products and services successfully across all units, leading to increased market share in competitive industry sectors.
Front End Manager
Bjs Wholesale Club
06.2022 - 09.2024
- Supervised daily front-end operations, ensuring smooth customer transactions and service excellence.
- Trained and mentored team members on best practices in customer engagement and product knowledge.
- Implemented process improvements, enhancing checkout efficiency and reducing wait times for customers.
- Coordinated with inventory management to maintain optimal stock levels at front-end displays.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained strong customer relations and effective customer service standards.
- oversaw a team of 55 employees and maintained all payroll cost and shrinkage
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Implemented successful training programs for new hires, resulting in faster onboarding and increased retention rates.
- Created, prepared, and delivered reports to various departments.
Assistant Manager
Starbucks
07.2018 - 05.2022
- Led team in achieving operational goals through effective scheduling and resource management.
- Streamlined inventory management processes, reducing waste and improving product availability.
- Mentored baristas, enhancing customer service skills and promoting a positive work environment.
- Implemented training programs that increased employee retention and overall team performance.
- Analyzed sales data to identify trends, driving targeted marketing initiatives for seasonal promotions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
High School Diploma -
New Rochelle Highschool
New Rochelle, NYSkills
- Operations management
- Sales growth
- Staff development
- Employee engagement
- Problem-solving
- Time management
- Positive attitude
- Effective communication
- Organizational skills
Certification
Serv Safe Certified
Timeline
Starbucks Multi Unit Manager
Macys Foods Division
09.2024 - Current
Front End Manager
Bjs Wholesale Club
06.2022 - 09.2024
Assistant Manager
Starbucks
07.2018 - 05.2022
High School Diploma -
New Rochelle Highschool