Yainelys Pedrosa
West Palm Beach,FL
Summary
Highly motivated professional well-versed in leading successful projects and teams. Proven record of planning and executing projects and driving operational efficiency in fast-paced, deadline-oriented environments. Skilled communicator with the ability to motivate and inspire teams to drive positive outcomes and develop long-term customer relationships. Adept at utilizing a combination of analytical, technical, and problem-solving skills to maximize team performance. Active team leader experienced in leading teams and driving successful project outcomes. Proven track record of creating and improving processes to increase efficiency and productivity. Results-oriented professional with expertise in developing high-performing teams. Skilled in leveraging technology and data to drive innovative solutions and profitable growth.
Overview
7
7
years of professional experience
Work History
Multi Unit Manager )(area Manager )
Wireless Vision, T-Mobile
06.2023 - Current
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Evaluated operational procedures regularly to identify inefficiencies or redundancies requiring immediate attention.
- Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.
MARKET LEARNING CENTER MANAGER
Wireless vision
06.2018 - Current
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Monitored team productivity and performance to support goals
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Coached and motivated team, driving sales and delivering exceptional customer service
- Utilized strong analytical and problem-solving skills to address operational issues
- Communicated plans and actions to meet departmental goals
- Offered constructive feedback to team members, boosting overall job performance
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed
- Developed personal growth opportunities, empowering employees to produce results and meet goals
Education
Multi Unit Management
Wv University
Palm Beach, FL08.2023
Skills
- Time Management
- Sales Management
- Business Development
- Operations Management
- Staff Training and Development
- Schedule Preparation
- Budget Control
- Customer Service
- Hiring and Training
- Customer Relationship Management
- Strategic Planning
- Team Leadership
- Problem Solving
- Sales Techniques
- Performance Evaluations
- Staff Management
- Documentation and Reporting
- Budget Administration
Accomplishments
Vision club winner 🏆 3 years consecutive
Timeline
Multi Unit Manager )(area Manager )
Wireless Vision, T-Mobile
06.2023 - Current
MARKET LEARNING CENTER MANAGER
Wireless vision
06.2018 - Current
Multi Unit Management
Wv University
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