Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Williams

Kernersville,NC

Summary

Dynamic Multi-Unit Manager with a proven track record at Bojangles LLC, driving sales growth from $45,000 to over $75,000 weekly. Expert in financial analysis and staff training, enhancing operational efficiency and contributing $0.5 million to the bottom line. Recognized as the top Area Director, consistently exceeding performance benchmarks.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Multi-Unit Manager, Area Director

Bojangles LLC
Triad, NC
11.2020 - Current
  • Hired as a General Manager.
  • Sales at this location was only $45,000 a week.
  • Within six months of taking over location were reached sales of over $75,000.00 weekly.
  • Promoted to Area Director 2023, been number one area director in our region for 17 periods.
  • Location I had was taken over by another Area Director, they have not exceeded $60,000.00 in sales.
  • Manage six locations, increased Ebata bringing .5 million dollars to the bottom line.
  • Increased RCP by 2% over previous years
  • My area produced the General Manager of the year, who finished 200 bases points above projection.

General Training Manager

Denny's - RJC LLC
Kernersville, NC
07.2017 - 11.2020
  • Annual Sales Volume: $1.3 Million - $1.4 Million
  • Hired in as Assistant Manager. Promoted to General Manager 02/2018.
  • Promoted to Training General Manager 06/2019.
  • Assisted in the new restaurant opening in Gastonia and was promoted right afterwards.
  • Directly managed, trained, and ensured professional development of 30+ employees.
  • Delivered training strategies and developed training systems and procedures that improved the quality and efficiency of operations.
  • Enhanced operational success through effective staffing, training, adherence to Steritech regulations and ensuring well-timed customer service.
  • Multi-unit experience: responsible for store operations as needed.
  • Reason for looking: Wants to get back into quick service and out of 24-hour operations.

Assistant General Manager

Taco Bell - TacoBell America
Gastonia, NC
06.2015 - 07.2017
  • Annual Sales Volume: $1.9 Million - $2.0 Million
  • Hired in as Crew Member. Promoted to Assistant GM skipping AUM in 1/2016.
  • Prepared for and executed new menu implementations and exemplified customer service.
  • Maintain high standards of customer service during high-volume, fast paced operations.
  • Correctly ordered and received the food truck orders.
  • Forecasting and scheduling of 28 or more employees.
  • Reason for leaving: Recruited to company with ability to get back to Greensboro/Kernersville area.

Assistant Restaurant Manager

Little Caesars Pizza
Greensboro, NC
05.2010 - 06.2015
  • Annual Sales Volume: $1.0 Million
  • Hired in as Team Member. Promoted to Assistant Manager in 2014.
  • Carefully interviewed, motivated staff through acknowledgement of hard work, achievements, and instilling accountability while leading by example.
  • Managed the store and analyzed sales for profits and losses throughout the month.
  • Correctly calculated inventory and ordered appropriate food and non-ingredient supplies.
  • Reason for leaving: Relocated to Gastonia.

Shift Manager

McDonalds
Greensboro, NC
11.2005 - 06.2010
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Reason for leaving: 1st job and wanted to see other opportunities.

Education

Continuing Education - Hospitality Mgmt.

Virginia State University
Ettrick, VA

Skills

  • Sales management
  • Financial analysis
  • Inventory management
  • Staff training
  • Operational efficiency
  • Customer service

Certification

ServSafe Certified

Timeline

Multi-Unit Manager, Area Director

Bojangles LLC
11.2020 - Current

General Training Manager

Denny's - RJC LLC
07.2017 - 11.2020

Assistant General Manager

Taco Bell - TacoBell America
06.2015 - 07.2017

Assistant Restaurant Manager

Little Caesars Pizza
05.2010 - 06.2015

Shift Manager

McDonalds
11.2005 - 06.2010

Continuing Education - Hospitality Mgmt.

Virginia State University

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