CRAIG M RAINES
Hayes,Virginia
Summary
Management and sales oriented individual with over 18 years experience in retail sales management, operations, and inventory control. Proven ability to take the lead, maximize sales and employee productivity. Strong organizational skills with the ability to interpret and implement corporate policies while maintaining a cohesive work environment. Team player with the talent to adapt rapidly to change and the insight to apply past experiences to new challenges and opportunities.
Overview
18
18
years of professional experience
Work History
General Manager/Multi-Unit General Manager
Crocs
Williamsburg, VA
11.2022 - Current
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Recruited, interviewed and hired qualified staff for all open positions.
- District Trainer, New store/Remodel Leader
Varsity Soccer Coach
Gloucester County Public School
Gloucester, VA
01.2015 - Current
- Organize, plan and implement developmental activities
- Recognize and develop player potential
- Supervise, guide, and mentor high school students
- Develop and inspire cohesive team skills in a competitive sport
Logistics
Walmart Distribution Center
11.2019 - 01.2023
- Unloader/loader in a warehouse setting.
- Organize and slot incoming freight
- Train new hires in POP and safety
- Utilized software programs to track shipments from origin to destination.
- Managed daily activities of staff responsible for order fulfillment and distribution services.
Store Manager
VF Outdoor LLC
Williamsburg, VA
12.2017 - 02.2019
- Exceeded all company sales budgets/goals
- Increased overall store sales from $1.8M to $2.8 M
- Achieved an overall shrink of .45% decreasing from 2.38%
Store Manager/General Manager/Multi-Unit Manager
Puma North America
Williamsburg, VA
10.2014 - 11.2018
- Met/exceeded all sales budgets/goals -2016 Top Ten in Company Comp sales
- Increased overall store sales from actual $1.2M to plan $2.0 M
- Improved all key performance indicators (KPI) above company goals
- Decreased overall shrink from 2.7% to 1.0%
Manager
Dicks Sporing Goods
Newport News, Virginia
01.2008 - 05.2010
- Trained and mentored staff on best practices and company policies.
- Managed inventory levels, coordinating stock replenishment and organization.
- Conducted regular team meetings to align goals and communicate changes effectively.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Sports Management -
SUNY Fredonia
Fredonia, NYBusiness Management -
Erie Community College
Hamburg, NYGeneral Studies -
Greensboro College
Greensboro, NCSkills
- Customer Service
- Payroll / Personnel
- Sales Management
- Work Force Development
- Performance analysis
- Inventory Control
- Performance Management
- Sales Floor Merchandising
- Loss Prevention
- Payroll / Expense Budgets
- Building Maintenance
- Staff recruitment
Timeline
General Manager/Multi-Unit General Manager
Crocs
11.2022 - Current
Logistics
Walmart Distribution Center
11.2019 - 01.2023
Store Manager
VF Outdoor LLC
12.2017 - 02.2019
Varsity Soccer Coach
Gloucester County Public School
01.2015 - Current
Store Manager/General Manager/Multi-Unit Manager
Puma North America
10.2014 - 11.2018
Manager
Dicks Sporing Goods
01.2008 - 05.2010
Sports Management -
SUNY Fredonia
Business Management -
Erie Community College
General Studies -
Greensboro College