Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Felicia Peters
Open To Work

Felicia Peters

Big Clifty,KY

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Multi- Unit General ManagerCNAMess Hall AttendantGeneral ManagerAssistant Manager

Work Type

Full TimePart Time

Location Preference

On-SiteRemote
Location: Big Clifty, KY, USElizabethtown, KYHardinsburg, KYLeitchfield, KYRadcliff, KY
Open to relocation: Yes

Salary Range

$17/hr - $1000/hr

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offTeam Building / Company Retreats401k match4-day work weekCareer advancement

Summary

Results-driven Multi-Unit General Manager with a proven track record in enhancing client satisfaction and operational efficiency. Expertise in performance management and team development, ready to drive impactful improvements.

Overview

23
23
years of professional experience

Work History

Multi- Unit General Manager

H & R Block Tax Services
Elizabethtown, KY
11.2019 - Current
  • Led operational efficiency improvements across multiple locations, enhancing service delivery and client satisfaction.
  • Managed staff training programs, fostering skill development and performance excellence among team members.
  • Implemented strategic marketing initiatives to increase client acquisition and retention rates across all units.
  • Developed and maintained strong relationships with clients, addressing concerns and enhancing overall customer experience.
  • Analyzed performance metrics to identify areas for improvement, driving continuous operational enhancements across units.
  • Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Supported payroll processing, ensuring accurate and timely salary distribution.
  • Managed employee onboarding programs to enhance new hire integration and engagement.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.

CNA

Signature HealthCARE
Horse Cave, KY
01.2017 - 09.2019
  • Provided direct patient care, ensuring comfort and safety in daily activities.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Collaborated with interdisciplinary teams to develop personalized care plans for residents.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Maintained accurate documentation of patient interactions and care delivered.
  • Implemented infection control measures, enhancing overall facility hygiene standards.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Transported patients between rooms

Mess Hall Attendant

River City
Fort Knox, KY
07.2014 - 11.2016
  • Implemented streamlined processes for cleaning and sanitation, enhancing overall dining environment quality.
  • Simplified setup procedures for events such as banquets or receptions, ensuring prompt readiness for guest arrival and smooth transitions between courses.
  • Promoted teamwork among staff members by fostering open communication channels that encouraged collaboration toward shared goals within the workplace setting.
  • Earned recognition from management for exemplary reliability demonstrated through punctual attendance record and willingness to take on additional shifts when needed.
  • Enhanced dining experience by maintaining a clean and organized mess hall environment.
  • Provided friendly assistance in guiding diners throughout buffet lines or self-serve stations while keeping areas stocked with fresh items regularly throughout service hours.
  • Ensured high standards of sanitation through diligent cleaning, dishwashing, and kitchen equipment maintenance tasks.
  • Assisted with bussing tables and cleaning up spills.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.

General Manager

Anndans
Radcliff, KY
01.2012 - 07.2014
  • Implemented cost-reduction initiatives resulting in significant budget savings while maintaining service quality.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Led daily operations to ensure exceptional guest experiences and service quality.
  • Oversaw compliance with health and safety regulations, ensuring adherence across all restaurant areas.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.

Assistant Manager

Dunkin Dounts
Wind Gap, PA
09.2010 - 09.2012
  • Led team in executing operational strategies to enhance service delivery and customer satisfaction.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Manager

Taco Bell & Pizza Hut Express
Columbia, NJ
04.2003 - 07.2007
  • Trained and mentored team members to enhance performance and productivity.
  • Coordinated scheduling and resource allocation for optimal workflow management.
  • Resolved customer complaints promptly, enhancing satisfaction and loyalty.
  • Developed training materials for new hires, streamlining onboarding processes.
  • Analyzed performance metrics to drive continuous improvement initiatives within the team.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

Bangor Area High School
Bangor, PA

Skills

  • Positive attitude
  • Customer service
  • Computer skills
  • Active listening
  • Scheduling and coordinating
  • Professionalism
  • Performance management
  • Microsoft Word
  • Administration and reporting
  • Payment processing
  • Spreadsheets
  • Office equipment proficiency
  • Product education
  • Shipping procedures
  • Call escalation
  • Problem-solving skills
  • Information gathering
  • Product and service sales
  • Negotiation skills
  • Executive management support
  • Member account management
  • Tracking complaints
  • Task prioritization
  • Filing
  • De-escalation techniques
  • Customer service management
  • Marketing strategies
  • Desktops, laptops, and mobile devices
  • Performance improvements
  • Management support
  • Performance metrics

Accomplishments

  • Performance & Metric Goals Bonuses
  • Plaque Award
  • Block Stars

Timeline

Multi- Unit General Manager

H & R Block Tax Services
11.2019 - Current

CNA

Signature HealthCARE
01.2017 - 09.2019

Mess Hall Attendant

River City
07.2014 - 11.2016

General Manager

Anndans
01.2012 - 07.2014

Assistant Manager

Dunkin Dounts
09.2010 - 09.2012

Manager

Taco Bell & Pizza Hut Express
04.2003 - 07.2007

High School Diploma -

Bangor Area High School

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